Dispatcher - Energy Services Pad-Industrial

Role Description

Remote position to include virtual training! Dispatch experience and flexible schedule needed! Multitasker with a sense of ownership will thrive! A true team player with integrity and strong communication skills is a great fit!

Shift: Wed: 4am - 11:45am CT
Thurs - Sat: 4am - 3:15pm CT

Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending on particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

Qualifications

• Education: High school diploma or G.E.D. (accredited).
• Experience: Six (6) months relevant work experience.
• Computer skills with ability to handle multiple programs and systems.
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices.
• Must have the desire and ability to learn Waste Management proprietary software applications.

Requirements

• Works with routing specialists, route managers, and the service department to optimize routes.
• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Fields incoming calls from customers, and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service.
• Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and documents information from Drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.

Benefits

• The expected base pay rate for this position across the U.S. is $20.00 - $22.00.
• Each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability.
• Stock Purchase Plan, Company match on 401K, and more!
• Paid Vacation, Holidays, and Personal Days.
• Please note that benefits may vary by site.