Salesforce Platform Owner

Job Description

Job Description

***Important Applicant Notice***

Your responses to the screening questions are reviewed as part of the qualification process and serve as your first impression. Please answer all questions honestly and accurately, particularly regarding your location and work authorization. Candidates who provide inaccurate or misleading information will be removed from consideration.

THIS IS A W2 (NOT C2C) 24+ MO CONTRACT OPPORTUNITY

APPLICANTS MUST BE RESIDING LOCALLY TO THEMETRO DETROIT AREA AT TIME OF APPLICATION

MAX RATE: $39HR

We are seeking an experienced Salesforce Platform Owner who will serve as the primary business and operational owner of a complex Salesforce ecosystem supporting customer service, field operations, dealer networks, and business stakeholders.

This role combines elements of a Salesforce Administrator, Business Analyst, Product Owner, Customer Success Manager, and Platform Governance Lead . The successful candidate will work across business teams, IT organizations, Salesforce stakeholders, and implementation partners to ensure successful platform delivery, adoption, and business value realization.

The ideal candidate understands both business processes and Salesforce technology, can effectively manage third-party delivery partners, and has a passion for driving measurable business outcomes through technology.

Key Responsibilities

Platform Ownership & Governance

• Own the overall Salesforce platform strategy, roadmap, and governance.
• Serve as the primary point of contact between business stakeholders, IT teams, Salesforce representatives, and implementation partners.
• Ensure platform capabilities align with business goals and operational objectives.
• Drive adoption, platform utilization, and continuous improvement initiatives.
• Identify opportunities to maximize value from existing Salesforce investments.

Technical Oversight & Solution Governance

• Develop a strong understanding of platform architecture, including data models, automation, integrations, security models, and environments.
• Review solution designs, user stories, release plans, and technical recommendations to ensure scalability and adherence to best practices.
• Identify technical debt, unnecessary customization, and underutilized platform capabilities.
• Participate in architecture reviews and oversee implementation of recommendations.
• Ensure solutions prioritize standard platform functionality before custom development.

AI & Agentforce Leadership

• Identify and prioritize AI and Agentforce use cases across customer service, dealer support, and field operations.
• Support implementation of AI-powered capabilities such as case classification, agent assistance, and self-service experiences.
• Monitor AI consumption models and help evaluate business value and ROI.
• Establish governance processes for responsible AI usage, testing, approvals, and escalation paths.
• Stay current with Salesforce platform innovations and releases.

Third-Party Partner Management

• Act as the primary business owner for external implementation and consulting partners.
• Manage scope, priorities, quality expectations, timelines, and delivery outcomes.
• Monitor project execution, sprint progress, testing activities, and release readiness.
• Proactively identify delivery risks, quality concerns, and scope creep.
• Validate completed work against business requirements and acceptance criteria.

Business Analysis & Product Ownership

• Lead discovery sessions with business stakeholders to understand current and future-state processes.
• Facilitate requirements gathering, process mapping, and solution definition.
• Translate business needs into user stories, acceptance criteria, and prioritized backlog items.
• Balance stakeholder requests against strategic priorities and business value.
• Support Agile and hybrid project delivery methodologies.

Hands-On Salesforce Administration

• Configure users, profiles, permission sets, objects, fields, page layouts, reports, dashboards, and workflow automation.
• Perform routine platform administration and support activities.
• Maintain data quality, governance, and reporting standards.
• Support release activities and user acceptance testing efforts.

Adoption, Change Management & Value Realization

• Develop and maintain a platform roadmap aligned to business KPIs.
• Measure and communicate platform adoption, business outcomes, and ROI.
• Lead change management, communications, training, and user enablement initiatives.
• Partner with leadership teams to drive continuous improvement and platform maturity.
• Provide regular executive-level updates regarding platform performance and strategic opportunities.

Salesforce Platform Experience Required

Candidates should possess working knowledge of several of the following Salesforce products and capabilities:

Core Salesforce Products

• Service Cloud
• Automotive Cloud
• Field Service
• Experience Cloud
• Revenue Cloud
• Loyalty Management
• Agentforce
• Data Cloud
• Marketing Cloud

Platform & Security

• Shield
• Platform Encryption
• Data Mask
• Backup & Recover
• Salesforce Connect
• Community/Portal management
• Slack and Microsoft Teams integrations

Integration & DevOps

• MuleSoft Anypoint Platform
• API integrations and governance
• Copado release management
• Sandbox strategy and environment management
• Agile SDLC practices

Required Qualifications

• 5+ years of Salesforce experience.
• 2+ years serving as a Platform Owner, Product Owner, Lead Administrator, Technical Account Manager, Customer Success Manager, or similar role.
• Deep expertise with Salesforce Service Cloud.
• Experience managing enterprise Salesforce implementations and enhancements.
• Strong understanding of Salesforce administration, platform governance, and solution design.
• Working knowledge of Agentforce, Data Cloud, and AI-enabled Salesforce capabilities.
• Experience managing third-party implementation partners or consulting organizations.
• Strong business analysis skills, including:
• • Requirements gathering
  • Process mapping
  • User story development
  • Backlog prioritization
• Experience working within Agile delivery environments.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or a related field (or equivalent practical experience).

Preferred Qualifications

• Experience within automotive, field service, customer service, warranty, parts, dealer network, fleet, or service operations environments.
• Salesforce certifications such as:
• • Salesforce Administrator (strongly preferred)
  • Service Cloud Consultant
  • Agentforce Specialist
  • Data Cloud Consultant
  • Platform App Builder
  • Business Analyst
  • Strategy Designer
  • Field Service Consultant
  • Advanced Administrator
  • MuleSoft Integration Associate
• Experience with:
• • Automotive Cloud
  • MuleSoft integrations
  • Copado DevOps
  • Platform security and governance
  • License and consumption management
  • Enterprise Salesforce Success programs
• Advanced degree preferred.

Desired Skills

• Salesforce Platform Ownership
• Salesforce Administration
• Service Cloud
• Agentforce
• Data Cloud
• Automotive Cloud
• Business Analysis
• Process Improvement
• Product Ownership
• Stakeholder Management
• Agile Delivery
• Partner Management
• Change Management
• Risk Management
• Platform Governance
• Solution Design
• Cloud Technologies
• Value Realization & Adoption

Work Environment

• Hybrid schedule requiring 4 days onsite per week .
• Collaborative environment working with business leaders, technical teams, implementation partners, and Salesforce stakeholders.
• Opportunity to lead the strategic direction, governance, adoption, and business success of a large-scale Salesforce platform ecosystem.

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.

Company Description

G-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.