Audience Services Manager

Porchlight Music Theatre, the award‑winning center for music theatre in Chicago, seeks a motivated, highly organized individual to join our dynamic team for our 26/27 season at The Biograph Theatre, 2433 North Lincoln Avenue, Chicago, IL. The Audience Services Manager provides day‑to‑day supervision of all front‑of‑house operations and ensures a safe, efficient, satisfying and memorable experience for all audiences while maximizing ticket sales and donated income. This part‑time, hourly position begins early August and runs through May 2027. Responsibilities Lead for all front‑of‑house activities, providing a positive customer experience and ensuring a safe and pleasant patron environment Train, manage, supervise, and schedule box office and front‑of‑house personnel Oversee all ticketing operations through PatronManager including order processing, sales reconciliation, daily/weekly/monthly sales reports Prepare and maintain box office financial and attendance records, including receipts, deposits, ticketing reports, and event summaries in coordination with PMT leadership Oversee inventory and readiness of box office and front‑of‑house supplies Respond to audience concerns and service issues professionally and efficiently Oversee safety and emergency preparedness program for audiences and respond to emergency situations as needed Collaborate with all departments as needed for the overall success of special events/rentals Manage volunteer ushers (Saints) Anticipate and meet the requirements of special needs patrons ensuring ADA standards are met Serve as the PatronManager lead, configuring new events, maintaining data, and designing reports Maintain and update the organization’s audience services policy and procedure manual Oversee concession operations, including the ordering and inventory management of food, beverages and supplies Qualifications Required: Minimum 3 years’ experience working in audience services for a professional performing arts organization Strong experience in PatronManager Availability to work flexible hours including evenings and weekends Excellent phone skills with a friendly and supportive personality (both on the phone and off) Punctuality and professionalism Commitment to providing a healthy and safe work environment Preferred: Love of the arts, especially musical Ability to work efficiently in a collaborative team setting and liaison with internal and external stakeholders Ability to multitask in a fast‑paced work environment while maintaining great attention to detail Ability to effectively prioritize responsibilities and work activities Flexibility and willingness to adapt as business demands #J-18808-Ljbffr