Operations Manager

Job Summary The Airports Operations Manager oversees all aspects of the airport advertising program on-site. This role involves daily operations at the airport, collaborating closely with Regional Operations Managers, Market Managers, Account Executives, and advertising clients, as well as coordinating with Airport Management to implement and maintain sales opportunities and inventory. The Manager plays a crucial role in planning, executing airport operations, and driving continued revenue growth. Job Responsibilities Manages advertising program assets, operations, and in-field personnel at the airport. Serves as the front line of operations, ensuring high-level service, urgency, and communication with airport partners, sales Account Executives, and external clients. Oversees ad program inventory, maintaining it in 'like new' condition and adhering to company standards. Troubleshoots and implements action plans for repairing or replacing inventory to maximize up-time. Monitors digital advertising networks and client content through the CCA digital content management system. Coordinatess with third party service and tech support contractors for troubleshooting printed and digital inventory. Conducts weekly market program audits to ensure the functionality and cleanliness of advertising displays. Provides Proof of Posting photographs of client campaigns per company POP Policy and industry standards. Collaborates with the Regional Operations Manager to create and manage the capital investment budget for revenue-generating resources and operational expenses. Performs other assigned duties as needed. Job Qualifications Education and Certifications Bachelor's degree preferred, or equivalent combination of education, training, experience, or military experience. Work Experience Five (5) + years of related work experience, preferably in the field of Project Management and/or facilities maintenance. Prior experience in Airport Operations is a plus. Skills Skilled in using Microsoft Office software, including Word, Excel, Outlook, and PowerPoint. Competencies Achievement Orientation: Focusing efforts on achieving high quality results consistent with the organization's standards. Adaptability: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups. Business Perspective: Using an understanding of business issues, processes, and outcomes to enhance business performance. Client Focus: Providing service excellence to internal and/or external clients. Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with the broader community. Fostering Communication : Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue, and effectively getting the message across. Planning and Organizing: Reaching goals by making and following plans, setting, and sticking to priorities and allocating resources effectively. Project Management : Planning, implementing, monitoring, and completing projects, ensuring effective management of scope, resources, time, cost, quality, risk, and communications. Physical Demands The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to lift, pull, push and position ladders, material, and equipment, occasionally more than fifty (50) pounds. Employee required to climb ladders and/or stairs and walk long distances within the airport daily. Specific vision abilities required by this job include close vision and the ability to adjust focus. This job is performed in a temperature‑controlled airport environment. Duties are occasionally performed in the evening or late‑night hours. Other Requirements Ten (10) year FBI Background check required for airport security badging process. Targeted Compensation Range (ILLINOIS) Min: $76,000 Max: $86,000 Bonus eligible, subject to the terms and conditions of the applicable incentive plan. Comprehensive Benefits package offerings, which includes: Multiple Medical, Dental, and Vision Plans to choose from Health Care Spending Accounts (HSA and FSA Options) Medicare Assistance Dependent Care Flexible Spending Account Optional Short Term and Long Term Disability Plans Company Paid Employee Life and AD&D Insurance Supplemental Life and AD&D Insurance (Employee/Spouse/Child) Critical Illness, Accident, Identity Theft Protection, Legal Assistance, and Pet Insurance Pre‑Tax Commuter Spending Account Employee Assistance Program (EAP) 401(k) Savings Plan with company match Paid Time Off (Accrued Vacation and Sick Plans) Free Digital Gym Membership and Discounted Memberships Professional Development Opportunities Employee Resource Groups Ultimate compensation will be based on several factors, including relevant experience, skills, scope and responsibility of the position, as well as pursuant to salary market benchmarks. This salary range is a good‑faith estimate of the salary for this position. EEOC Statement As an equal opportunity workplace, we believe that being your authentic self enables us to deliver innovative advertising solutions while enhancing our communities. Our goal is to foster an inclusive environment where we celebrate you as you are, and value your growth and passion. Location Chicago, IL: 222 Merchandise Mart, Suite 570, 60654 Position Type Regular The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Our organization participates in E-Verify. #J-18808-Ljbffr