Operations Manager

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe. Today we are reinventing parking, and tomorrow we will power checkout‑free experiences anywhere you go, making everyday living, working, and playing remarkable and giving us back our most valuable asset: time. Responsibilities Assisting in the day‑to‑day management of the assigned location, ensuring parking operations are handled within contractual guidelines, fostering good client relations, and promoting a professional image and approach to the business. Participate in programs to improve client and customer satisfaction. Engage in the development of property level financial and operational goals. Assist in the management of day‑to‑day activities of the assigned locations, including ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g., cashiers, valet attendants, maintenance porters, etc.), preparing month‑end reports, auditing daily cashier shift reports, monitoring and checking time cards, hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget. Courteously assist customers by answering any questions they may have. Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager. Report any known accidents, observed or suspected violations of company policy, safety hazards, or any unusual occurrence to the Facility Manager. Assist with cleanup of debris, water, oil spills, and other items. Have a thorough knowledge of all areas of the garage, major streets, landmarks, and freeways in the vicinity of the garage. Assist the Facility Manager with other duties as needed. Qualifications This location requires employees to be vaccinated against COVID‑19 as a condition of employment, subject to any valid medical or religious accommodation. Education / Experience Required: High School Graduate. A minimum of six months of parking experience preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required. License Requirement: Must possess a valid state‑issued driver’s license with current address and an acceptable driving record. Oral Communication: Speaks clearly; listens and gets clarification; responds well to questions. Written Communication: Writes clearly and informatively; is able to read and interpret written information. Customer Service: Has a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner. Adaptability: Adapts to changes in the work environment; able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. Salary Range: $28.65 - $29.50 per hour Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k) and paid time off. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Location US‑IL‑CHICAGO #J-18808-Ljbffr