Production Support Engineer

Production Support Engineer

Location: Charlotte, North Carolina or New York City, New York

Shift: Mon-Friday - 3 days onsite/2 days remote

Pay rate: $68/hr W2

Contract length: 12+ months with potential for extension

Role Overview

This role is for a Production Support Analyst supporting the Global Risk Analytics Suite Applications. The position requires hands-on experience with a variety of technologies and the ability to operate effectively in a high-pressure, multi-regional team environment. The successful candidate will demonstrate strong problem-solving skills and the ability to communicate with both technical and non-technical partners.

Key Responsibilities

• Provide production support for the Global Risk Analytics Suite Applications.
• Utilize hands-on experience with Unix, Quartz, Grid, Cloud, and Containers.
• Work with databases such as Oracle and Teradata, and have hands-on experience in Hadoop.
• Manage job scheduling tools like Autosys and Bob.
• Use monitoring tools including Splunk, ITRS, and DynaTrace to oversee system performance.
• Apply ITIL concepts for Incident and Problem Management using tools like ITSM Remedy or MyITSM.
• Communicate effectively with technical partners, non-technical partners, and senior management.
• Provide stand-by, out-of-hours support on a rotational basis as needed.
• Express new ideas, concerns, and opinions to the wider team in meetings.

Required Qualifications

Experience: 5+ years of Production Support experience.

Technical Skills:

• Strong SQL knowledge.
• Strong UNIX / LINUX knowledge.
• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL.
• Working knowledge of monitoring tools such as ITRS, DynaTrace, and Splunk.
• Working knowledge of job scheduling tools such as Autosys and Bob jobs.
• Python scripting knowledge.
• Strong knowledge of AI tools.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Treasury and Liquidity business.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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