Assistant Vice President, National Accounts Casualty

Position Overview The Claims Division is seeking an AVP Claims Account Manager (CAM) to join the National Accounts Casualty (NAC) Team. In this role, the incumbent will actively manage and effectively oversee assigned NAC business accounts for workers’ compensation, auto, and general liability claims written on a guaranteed cost basis, high deductible, and self-insured retention basis handled by third party administrators. Position Responsibilities Provide technical expertise and oversight to staff with handling workers’ compensation, auto liability & general liability claims and supervising outsourced claims. Lead and have full management accountability for Claims staff, emphasizing talent management and succession planning in accordance with corporate strategic direction. Manage staff performance; implement strategies and plans to address staff development; identify and address training needs on an ongoing basis. Collaborate with Underwriting, Risk Management, Actuarial, and other stakeholders to ensure knowledge sharing on market trends, legal changes, portfolio management, and loss developments. Responsible for cost containment strategies including allocated and unallocated expenses within the Claims operation. Assist with development of Claims annual operational goals, objectives, and budgets. Manage and ensure accurate and timely case reserving. Communicate effectively with Underwriters, brokers, and reinsurers on relevant claim developments. Attend mediations, arbitrations, depositions, trials, as necessary. Work with TPAs to ensure proper claims handling and service delivery. Act as the Service Manager/Arch claims contact for all accounts written by NAC. Perform other duties and/or projects as assigned. Required Skills Bachelor's degree required. Demonstrated people management and development skills in a service/account management role. Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills. Strong problem‑solving, analytical, organizational, multitasking, and time‑management skills. Ability to take part in active strategic discussions. Ability to analyze and utilize data to make direct impact on claims’ outcomes. Minimum of five (5) years’ direct supervision of employee performance management. Minimum of (10‑15) years’ experience overseeing and managing multi‑line claims with strong emphasis on auto liability, general liability, products, and professional liability, as well as exposure to workers’ compensation for high deductible and self‑insured accounts. Proper Adjuster Licenses in all applicable states. Ability to handle high severity claims. Knowledge & expertise with multiple jurisdictions. Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word. Ability to work independently and in a team environment. Willing and able to travel 25%. Salary & Compensation For individuals assigned or hired to work in the location(s) indicated below, the base salary range is as of the time of posting. Position is incentive eligible. Boston/Dallas/Atlanta: $95,800 – $148,700/year Chicago: $111,300 – $172,700/year LA/NYC/Seattle/Jersey City: $123,600 – $191,900/year Compensation will include base salary, short‑ and long‑term incentives, and may be modified in the future. Benefits Comprehensive medical plans plus dental, vision, and prescription drug coverage. Competitive 401(k) with generous matching. Paid time off beginning at 20 days per year and up to 12 paid company holidays per year plus 2 paid days of volunteer time. Basic life and AD&D insurance as well as short and long‑term disability. Paid parental leave of up to 10 weeks. Student loan assistance and tuition reimbursement. Backup child and elder care. Additional benefits as outlined in the eligibility guide. #J-18808-Ljbffr