IT Help Desk Specialist

Job Description

Job Description

POSITION SUMMARY

Granite State Manufacturing is seeking a motivated IT Help Desk Specialist to provide front-line technical support across the organization. This is a hands-on, on-site role supporting users with day-to-day IT needs including workstation setup, troubleshooting, and business applications.

This role is designed as a starting point for growth within the IT organization. Team members may have the opportunity to expand into areas such as cybersecurity, systems administration, automation, or emerging technologies over time, based on individual performance and business needs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide first-line support to users in person and via phone/ticketing system.
• Troubleshoot issues involving:
• Windows desktops and common peripherals (printers, monitors, scanners, docking stations).
• Business productivity tools (email, Office applications, collaboration tools).
• Perform hardware/software installation and basic break/fix for endpoints and peripherals; escalate major issues appropriately.
• Provision and support user access (e.g., account setup/termination, password resets, access troubleshooting) and assist with onboarding.
• Document issues, troubleshooting steps, and outcomes in the help desk ticketing system.
• Assist with inventory tracking and procurement of IT accessories and supplies.
• Follow company safety procedures and maintain a clean, professional workspace; contribute to teamwork and customer service culture.
• Maintain confidentiality and protect company information in all verbal, written, and electronic communications.
• Demonstrates responsibility and accountability for creating a professional, safe, and clean environment evidenced by: being at work on time to perform assigned duties, following the policies of Granite State Manufacturing, always wearing safety glasses in designated areas, maintaining a neat and orderly work area, and following safety practices to prevent errors.
• Demonstrates commitment to teamwork by establishing effective relationships and networks with both managers/directors and workers, and collaborating with them to accomplish shared purposes and goals.
• Abide by GSM Code of Ethics and Business Conduct standards and strictly observe all U.S. and foreign laws and regulations.

Growth & Career Path

• This role provides exposure to real-world IT operations in a manufacturing environment. As skills develop, opportunities may include participation in:
• Cybersecurity and security awareness activities
• System upgrades, migrations, and infrastructure projects
• Process improvement and light automation work
• Broader IT responsibilities based on business priorities

Growth is performance-based and aligned with company needs. This role is ideal for someone who is patient, adaptable, and motivated to learn.

Requirements

QUALIFICATIONS, SKILLS, AND ABILITIES

• 1–2 years of IT support experience or equivalent education/training
• Basic troubleshooting skills for hardware, software, and connectivity issues
• Familiarity with Windows operating systems and business applications
• Strong communication and customer service skills
• Organized and detail-oriented with good problem-solving ability

Preferred Qualifications

• Associate’s degree in IT or related field
• Experience with a help desk or ticketing system
• Exposure to Active Directory, networking basics, or endpoint security
• Interest in cybersecurity or automation
• Linux familiarity (nice to have)
• Ability to obtain a government security clearance

Work Environment & Physical Requirements

• On-site role supporting both office and production floor environments
• Frequent walking, standing, and hands-on equipment work
• Occasional lifting of IT equipment (assistance required for heavier items)

Schedule Expectations

• Primarily standard business hours
• Infrequent after-hours support may be required for maintenance or urgent issues

EEO STATEMENT

Granite State Manufacturing (GSM) is an equal opportunity employer. GSM does not discriminate on the basis of race, color, religion, national origin, sex, age, disability or veteran status in its programs, activities or employment.

Benefits

• Paid time off
• Floating holidays
• Paid holidays
• 401(k)
• 401(k) company matching
• Dental & Vision insurance (Company paid)
• Employee assistance program
• Flexible spending account
• Competitive health insurance
• Health savings account
• Life insurance
• Referral program