Customer Service Rep II
$20 - $25 per hourSnap-On Tools
Job Title
Provide support to Snap-on Diagnostics Customers and Franchisees via outbound and inbound phone calls, e-mail, and other written correspondence. This support includes, but is not limited to technical troubleshooting, general product use/operation, up-selling/cross-selling, new product registration.
Key Accountabilities
Ability to handle a high volume of calls in a quality manner
Converse with customers politely and attentively and to maintain a professional, helpful attitude at all times.
Assist customers with common technical questions. This will include basic and advanced software and hardware troubleshooting and operational questions
Ability to communicate effectively & positively via calls, potentially diffusing escalated situations as needed.
Responsibilities
Provide immediate determination of customer needs. Resolve or route call appropriately.
Meet department call metrics and guidelines provided by Manager or Supervisor.
Demonstrate passionate customer care in all phases of job responsibilities
Attend 3rd party and internal training as required.
Collect and enter customer interaction data for each call in- customer management database.
Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes.
Participate in meetings as required.
Physical Demands/Work Environment
Fast paced Call Center environment.
** On Site Position
Qualifications and Skills
Education: High School diploma or equivalent. College degree or equivalent experience in the Automotive Industry preferred.
Years of Experience: At least 1 year previous Customer Service experience preferred.
Other Requirements: Automotive troubleshooting and hands-on repair experience preferred. Must possess strong verbal and written communication skills and have a professional demeanor. Ability to prioritize, organize and manage multiple tasks simultaneously with a high level of accuracy and be able to work under pressure
This position has an hourly rate between $20.00 - $25.00
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Snap-on- ...authorization process Basic ICD9/10 and CPT code familiarity, expert knowledge on subset of our client therapy codes Superior customer service skills with outstanding communication skills to use with various stakeholders; physicians, sales representatives, payer...Suggested
$97.5k - $142k
Field Sales Representative II, Financial Services Location options: Sunnyvale, CA, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Diego, CA... ...building relationships with a wide range of internal teams and customer stakeholders. Experience managing the full sales cycle (e....Suggested$30 - $40 per hour
...will be responsible for pickup of waste oil and anti-freeze at customer locations such as garages, automotive dealerships, quick change... ...preferred Ability to use a handheld device (ELD) Strong customer service skills Wondering what to expect in starting your career...SuggestedBase plus commissionFull timeLocal areaMonday to FridayNight shiftSafety-Kleen
Alviso, CA19 hours ago- ...Membership Account Specialist II SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central... ...improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits...SuggestedFull timeWork at officeLocal areaFlexible hours
$24 - $28.1 per hour
...Account Coordinator II $24.00-$28.10 / hour Summary: Reporting to the Operations... ...to be onsite with a small to mid-sized customer. The Account Coordinator I systematizes commercial... .... Always provide exemplary customer service to all internal and external customer....Suggested$91.9k - $190.3k
...Position: Field Sales Representative II Job Description: RichardsonRFPD ( ,... ...sales team provide comprehensive support for customers’ go-to-market strategy, from prototype to... ...chain management and other value-added services. Requires experience interacting with...Hourly payFull timeTemporary workWork experience placementLocal areaRemote workWorldwideArrow ECS
San Jose, CA1 day ago- ...Description Job Description Job Summary The Health Care Associate II (Front Desk) serves as the first point of contact for patients... ...in electronic health record systems, provides high-quality customer service, and supports efficient clinic workflows. The position may...Permanent employmentTemporary work
Compunnel, Inc.
San Jose, CA14 days ago $26 - $27 per hour
...1235 Salary Range: $26.00 - $27.00 Hourly The Financial Service Representative II is expected to support growth and retention efforts by acquiring... ...in related disciplines, including exposure to members/customer services cash handling, procedures, loans, primarily...Hourly payFull time$27.35 - $54.75 per hour
...Administrative Assistant II Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices...Hourly payWork at officeAbbott
Santa Clara, CA1 day ago$110 - $126 per hour
$110-$126 per hour Sunnyvale, CA Contract Overall Responsibilities As the Product Support Manager, you will play a critical role in ensuring that consumers and enterprise end users get the most from Gmail & Chat. You'll be the face and voice of the user and represent...Hourly payContract work$19.45 per hour
...E Commerce Associate II Main Plant - San Jose, CA 95112 Overview Salary Range... ...reuse/recycling operation, and our Contract Services division, we help individuals overcome... ...Associate 1 as needed. Advanced data entry Customer service Major responsibilities...Hourly payFull timeContract workWork at officeLocal areaShift work- ...they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician II Responsibilities Provide support of incoming requests to the service desk via telephone, email to ensure courteous, timely, and effective resolution of...Work experience placementWork at officeLocal areaRemote workFlexible hours
- ...Description Sunnyvale School District Position Title: Food Services Assistant II Work days/month: 210 days/10 months Salary: Range 25 Basic... ...Requires sufficient human relations skills to exhibit positive customer service and work as a productive member of a team. Exhibit...Work at office
Sunnyvale School District
Sunnyvale, CA2 days ago $114.18k - $153k
Employer: Amazon Data Services, Inc. Position: HW Commodity Specialist II (multiple positions available) Location: Cupertino, California. Multiple Positions... ...partners to ensure parts are delivered to meet customer requirements. Partner with internal stakeholders and...Local areaRelocation package- US Tech Solutions is seeking a Product Support Manager located in Sunnyvale, CA. In this role, you will be the voice of the user, working closely with product and engineering teams to enhance user experience across Gmail and Chat. Your responsibilities will include overseeing...
$75k - $120.75k
...hiring a Complaints Specialist II - Shockwave Medical to join... ...accurate filing. Communicate with customers and field representatives to... ...QMS requirements. Support service and repair events to assess complaint... ...feedback to customers and reps to ensure Shockwave Post...Local areaImmediate start- ...The Project Specialist II is responsible for delivering and maintaining the network and hardware for external events (both consumer-facing, as well as for our growing developer community), and partnering on our client’s broader internal event initiatives. The role partners...For contractors
Astreya
San Jose, CA2 hours ago $28.85 - $34.4 per hour
...Phlebotomist II Float This position requires you to have a state phlebotomy license... ..." off ~ FinFit financial coaching and services ~401(k) pre-tax and/or Roth IRA with company... ...Service Center environment preferred. Customer service in a retail or service...Full timePart timeWork experience placementWork at officeMonday to FridayFlexible hoursShift workWeekend workQuest Diagnostics
San Jose, CA12 days ago$26.35 - $31.4 per hour
...licenses in CA, WA, NV). Phlebotomist II - San Jose, CA, Mon, Wed, Fri 7:00am-11:0... ...company match up to 5% after 12 months of service ~ Annual incentive plans ~ Employee... ...including sensitive information; accessing customer data or confidential information, and...Full timePart timeWork experience placementFlexible hoursQuest Diagnostics
San Jose, CA2 days ago$89.88k - $148.64k
...Summary Responsible for selling construction materials and services by establishing and maintaining effective relationships with potential... ...Proven ability to generate leads and close deals Strong customer service, public speaking and presentation skills Ability to...Contract workFor contractorsWork experience placementFor subcontractorImmediate startFlexible hours- Boston Scientific in Santa Clara is looking for a Cardiac Monitoring Technician II to interpret EKG data, assist in diagnosing patient conditions, and document actions taken. This is an onsite role, requiring presence in the local office five days a week. The ideal candidate...Work at officeLocal area
- ...Were looking for a Kelly Services Customer Service Rep to perform daily responsibilities with dedication. Ensure compliance with company and safety standards. Ensure compliance with company and safety standards. Perks include competitive pay, flexible schedules, hands-...Flexible hours
$30 - $33 per hour
...If interested, please apply directly. Job Description Seeking a highly motivated and customer-obsessed Executive Assistant to support the Director in Devices and Services within the Customers & Technology business group. This role is crucial, requiring a strong focus...Contract workTemporary workWork at officeAston Carter
Sunnyvale, CA19 hours ago- ...working with Illumio's Core product and CloudSecure to deliver customer‑facing products and initiatives. Responsibilities Drive integration... ...using Go/Golang. Develop and maintain networking‑focused services in cloud environments such as AWS. Build and deploy APIs,...Work at office2 days per week
- ...Were looking for a Remote Customer Service Rep to respond promptly to inquiries and resolve basic issues, coordinate tasks to ensure deadlines are met, and manage daily responsibilities with a focus on quality and efficiency. Other duties include assist with processing...Remote jobWeekly payFlexible hoursShift work
- ...Store Customer Service Rep Excellent customer service skills. The ability to work well under pressure. A sense of urgency to do your job well in a fast paced environment. Good teamwork skills. Ability to communicate with customers and employees in English...
$17.95 - $19.7 per hour
...Membership Sales Ambassador II Salary Range $17.95 - $19.70 Base+Commission/month Position Type Full Time Travel Percentage... ...motivated people who can grow with us and deliver best-in-class customer service on a scale not seen in the industry. If you are a high-...Hourly payFull timeLocal areaFlexible hoursWeekend workAfternoon shift$33.53 - $41.91 per hour
...prior to start date CERTIFICATION & LICENSURE: CPTI-Certified Phlebotomy Technician I provided prior to start date OR CPT II-Certified Phlebotomy Technician II provided prior to start date SKILLS AND KNOWLEDGE: Knowledge and practice of standard principles...Shorter hoursLocal areaMonday to FridayShift workWeekend workAfternoon shiftSutter Health
Sunnyvale, CA5 days ago$30.34 - $37.92 per hour
...Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent...Full timeWork at officeLocal areaMonday to FridayShift workWeekend workDay shift$19.25 per hour
...one of the most recognized companies in the floriculture industry and be part of an exciting mission: bringing color and joy to our customers' lives through beautiful floral arrangements! As a flower merchandiser, you will have a direct impact on every store you visit,...Hourly payFull timePart timeLocal areaMonday to FridayShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Rep II. Be the first to apply!
- part time customer representative San Jose, CA
- remote customer service advisor San Jose, CA
- client service representative San Jose, CA
- bilingual customer service representative spanish english San Jose, CA
- technical customer service advisor San Jose, CA
- insurance customer service advisor San Jose, CA
- bilingual customer support specialist San Jose, CA
- online customer service assistant San Jose, CA
- client solutions specialist San Jose, CA
- customer service associate San Jose, CA