Office Clerk

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Ideal Candidate – Skills & Qualifications

We are looking for a bubbly, upbeat, and personable individual who enjoys working with people and thrives in a busy office environment. This position requires someone who can communicate confidently with customers while staying organized and professional throughout the day.

The ideal candidate will have:

• Excellent customer service skills with a friendly, welcoming personality

• Strong phone etiquette and conversational skills , with the ability to comfortably guide customer conversations

• Excellent de-escalation and conflict-resolution skills when assisting upset or frustrated customers

• The ability to learn our pest control and animal-control services and clearly explain those services to customers

• The willingness and ability to learn basic information about insects, rodents, and small animals , including common behaviors, signs of activity, and the services we offer to address them

• The ability to ask appropriate questions to help determine a customer's needs and recommend the appropriate next step or service

• Strong scheduling and logistical skills , including coordinating appointments based on technician availability, service type, location, travel time, and route efficiency

• The ability to manage a high volume of incoming phone calls while remaining friendly, patient, and professional

• Strong communication skills when working with customers, technicians, management, and other office staff

• The ability to **learn quickly, retain information, multitask, and stay organized
  **

• Confidence explaining service expectations, preparation requirements, follow-up services, and basic pricing information to customers

• A dependable, detail-oriented approach with the ability to **think through scheduling decisions rather than simply filling open time slots
  **

This is not just a data-entry position. Our Office Clerk is an important part of the customer experience and helps connect our customers, technicians, and office operations. We are looking for someone who can learn the industry, communicate confidently, solve problems, and provide excellent service from the first phone call through the completion of service.