Program Manager

Program ManagerReports To: PMO ManagerLocation: Richmond, VA (Onsite)Position Summary:The Program Manager is responsible for leading a portfolio of related technology and business projects that support the client's mission. This role ensures that modern technology solutions are planned, delivered, and integrated in ways that strengthen public safety, enhance trooper safety, and improve the experience of internal customers across the agency.The Program Manager oversees program-level planning, risk and issue management, resource coordination and capacity planning, budgeting, vendor and contract oversight, and executive-level communication. The position ensures that all projects within the program work together effectively to achieve client's strategic goals.Key Responsibilities:Serve as the primary point of contact for executives, stakeholders, and project teams, ensuring clear communication and consistent program governance.Lead the planning, coordination, and oversight of multiple related projects, managing all phases of the program life cycle.Guide and support cross-functional teams, ensuring project dependencies, timelines, risks, and deliverables are effectively managed.Develop and maintain program plans, resource capacity plans, integrated roadmaps, performance metrics, and leadership reporting.Ensure compliance with VITA standards, including the creation and maintenance of project charters, project plans, RACI charts, and RAID logs.Monitor program progress to ensure all projects deliver expected outcomes, value, and alignment with agency strategic goals.Manage the program budget and ensure accurate reporting within both client and VITA requirements.Oversee project documentation to ensure accuracy, completeness, accessibility, and compliance with PMO guidelines.Support vendor oversight by monitoring performance, ensuring contract compliance, and partnering with Procurement as needed.Ensure program alignment with enterprise architecture, information security, ISO standards, and data management policies through ongoing collaboration with those teams.Prepare and deliver program updates to agency leadership, steering committees, and oversight bodies.Promote PMO best practices and contribute to the continuous improvement of project management processes and maturity across the company.Serve as a subject matter expert for the program, maintaining a strong understanding of operational needs and technical requirements.Assist with procurement activities, including RFIs/RFPs, vendor evaluations, and contract negotiations.Key CompetenciesPersonable – Has a high level of emotional intelligence, self-awareness and adaptability; Adopts and fosters a positive team environment and Agency cultureCollaboration – Works seamlessly with partners across the Agency, SMEs, and leadership; takes feedback and turns it into actionProactive – Able to balance immediate needs with long term planning and executionFinancial Insight – Understands budget structures, variance analysis, and project financials. Able to build a budget from the ground up. Able to synthesize project financials and report on them with a regular cadence.Proactive Risk Awareness – Anticipates potential issues and escalates appropriately with an actionable recommendation for mitigationConflict Resolution – Identifies and diffuses potential conflict that may impede the Program; serves a sounding board and trusted advisor and resource to the programDiscretion & Judgment – Exercises sound judgment in messaging to stakeholders with accuracy and disciplineSituational Awareness – Knows the audience; reads a room and adjusts topic and demeanor; able to keep meetings on task; skilled at managing stakeholders and managing concernsPeople-centric Approach – provide constructive feedback, empower and motivate people to ensure project stays on track/project successConcise Communication: Tailors key messages for diverse audiences; delivers information clearly in both written and verbal formatsSuccess Measures:Program Delivery: Projects within the program are delivered on schedule, within scope, and within approved budget, with minimal escalations.Strategic Alignment: Program outcomes clearly support the company's mission, strategic priorities, and technology modernization goals.Stakeholder Satisfaction: Executives, business partners, and project teams report strong communication, transparency, and responsiveness throughout the program lifecycle.Governance Compliance: All required VITA and PMO documentation is complete, accurate, and submitted on time, with no major compliance gaps.Risk & Issue Management: Program risks and issues are proactively identified, tracked, and resolved, resulting in reduced impact on timelines and deliverables.Vendor & Contract Performance: Vendors meet contractual obligations, deliver quality work, and maintain positive working relationships with the company and Procurement.Financial Stewardship: Program budget is accurately managed, monitored, and reported, with variances explained and corrective actions implemented when needed.Documentation Quality: Program documentation is consistently complete, accessible, and aligned with PMO standards, supporting audit readiness and knowledge transfer.Change Adoption: New systems, processes, or technologies implemented through the program show strong user adoption and measurable operational improvements.Continuous Improvement: Program management practices evolve through lessons learned, feedback, and contributions to PMO maturity across the company.Executive Reporting: Leadership receives timely, accurate, and actionable program updates that support informedSkills, Knowledge, Abilities:Candidates are required to have experience performing the work summarized in the Job Description; advanced computer skills that align with the Job Description· Project Management Professional (PMP) certification with ID # required· Minimum 10 years in project management; Minimum 5 years in program management· Demonstrated experience managing a project with a budget of at least $10M· Commonwealth of Virginia Qualification Standards for IT Project Managers, been the Project Manager of record on a Category 3 (medium risk/complexity) Commonwealth project or a project with higher risk or complexity (i.e. Category 1 or 2) preferred; willingness to obtain certification at time of employment required· Proficiency with Microsoft products (MS Project, Word, Excel, PowerPoint, Visio, Outlook)· Proficiency in Smartsheet (preferred)· Experience in public sector or law enforcement IT projects (preferred)