Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus up to $1000
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2018 after previously working for another State Farm agent. That experience gave me a strong foundation in the industry and reinforced my passion for helping people protect what matters most while building meaningful relationships within the community.

I graduated from Shippensburg University with a degree in Finance. My wife and I have five children, and family is a huge part of my life. Outside of work, you'll usually find us attending our kids' sporting events, swimming at the local pool, hiking nearby trails, or simply spending time together.

Giving back to the community is incredibly important to me. I serve as President of the Souderton Area Youth Wrestling Association and am proud to support local youth sports programs throughout the area. If there's an opportunity to help local kids and families, chances are we're involved.

Our agency currently has three team members and continues to grow. We offer 15 days of PTO, a health insurance stipend, profit-sharing opportunities, and a strong commitment to work-life balance. I believe that when people feel supported both professionally and personally, they are able to do their best work.

Our office culture is friendly, laid-back, and growth-oriented. We work hard, have fun, participate in community events together, and celebrate milestones as a team. I'm looking for someone who is motivated, coachable, and enjoys working with others in a positive environment. If you're looking for a place where relationships matter, growth is encouraged, and your contributions are valued, I'd love to connect with you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Richard D'Antonio - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.