Food and Beverage Manager

Food & Beverage Manager

The Food & Beverage Manager is responsible for overseeing the daily front-of-house operations at Dellshire Resort's off-site restaurant Dawn Manor. This role ensures exceptional guest service, operational efficiency, and a positive team environment while maintaining the highest hospitality standards. The Food & Beverage Manager leads service operations, manages staff performance, supports revenue goals, and ensures a memorable dining experience that reflects Dellshire Resort's commitment to exceptional service, quality, and guest satisfaction.

Essential Duties & Responsibilities

• Lead daily restaurant operations including service, staffing, and guest experience.
• Supervise front-of-house team members including servers, bartenders, hosts, and support staff.
• Create and manage team schedules based on business levels and operational needs.
• Ensure service standards, cleanliness, and hospitality expectations are consistently met.
• Respond promptly and professionally to guest concerns or feedback.
• Train, coach, and develop team members to support service excellence.
• Monitor labor costs and assist with managing departmental budgets.
• Work collaboratively with the culinary team to ensure smooth coordination between front and back of house.
• Maintain compliance with all company policies, alcohol service regulations, and health standards.
• Assist with inventory, ordering, and cost control initiatives.
• Support special events, promotions, and high-volume service periods.
• Assist with pre-opening preparation and operational readiness for the restaurant.

Leadership Expectations

• Promote a positive and professional culture.
• Avoid participating in gossip or negative conversations and actively stop them when they occur.
• Address concerns directly and professionally rather than through other team members.
• Treat all team members fairly and consistently.
• Maintain appropriate boundaries and avoid favoritism.
• Support company decisions and present a united leadership front.
• Hold team members accountable while also coaching and developing them.
• Partner with leadership and HR on employee relations matters instead of trying to manage difficult situations independently.
• Demonstrate integrity, discretion, and sound judgment, especially when handling confidential information.
• Be solution-oriented and focused on what is best for the operation, guest experience, and team as a whole.

Qualifications & Experience

• 35 years of restaurant leadership experience in a hospitality or resort environment.
• Strong leadership, team development, and guest service skills.
• Experience managing high-volume dining environments.
• Knowledge of POS systems and restaurant operational reporting.
• Strong communication, problem-solving, and organizational abilities.
• Flexible availability including evenings, weekends, holidays.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 30 pounds occasionally.
• Frequent movement throughout the dining room and service areas.

Work Environment & Schedule

This position operates within Dellshire Resort's off-site restaurant environment and requires flexibility to support peak dining periods. The schedule includes evenings, weekends, holidays, and extended hours during busy seasons or special events. The Food & Beverage Manager is expected to maintain a strong presence during service periods to support both guests and team members.

Compensation:

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality