Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy construction and contractor services team in Compton, California. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys supporting customers, managing order details, and keeping daily operations running smoothly in a fast-moving environment. The person in this role will serve as a key point of contact for customer inquiries, equipment requests, and order coordination while working closely with internal teams to deliver reliable service.

Responsibilities:

• Enter customer orders with a high level of accuracy and ensure all request details are properly captured.

• Respond to inbound customer inquiries, provide timely updates, and help resolve service or order-related questions.

• Work with sales, operations, and other locations to identify available equipment and coordinate fulfillment plans.

• Check stock availability and suggest suitable alternatives when requested items are not immediately accessible.

• Prepare, review, and update order records and supporting documents to maintain complete and correct information.

• Create new customer accounts and partner with the accounts receivable team when account-related follow-up is needed.

• Maintain organized customer, order, and activity data across company systems and communication channels.

• Develop a strong understanding of equipment offerings so you can guide customers toward appropriate solutions.

• Balance multiple priorities while delivering attentive service and supporting a positive customer experience.

• High school diploma or equivalent required.
• Previous experience in customer service, order entry, rental coordination, dispatch, logistics, or a related support function preferred.
• Strong computer proficiency with accurate typing and data entry skills.
• Working knowledge of Microsoft Office applications, including Outlook and Excel.
• Ability to communicate clearly and professionally with customers and internal teams, both verbally and in writing.
• Strong attention to detail with the ability to stay organized in a fast-paced setting.
• Comfortable learning new software and adjusting quickly as business needs change.
• Dependable, team-oriented, and committed to consistent attendance and high-quality service.