Consulting Engineering Technical Leader

Role Description

The Technical Leader is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combines the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting to drive value, innovation, and adoption in our customer’s network.

• Be the customer’s trusted advisor and subject matter expert.
• Help customers understand their network, reduce risks, and take advantage of technology.
• Work with Cisco Engineering to advocate for new innovations.
• Act as a liaison to share upcoming innovations with customers.

Who You’ll Work With

Our team supports customers driving innovation at some of the most innovative companies in the world.

• Partner with a team of talented Consulting Engineers, Project Managers, and Delivery leaders.
• Focus on Customer Success and demonstrate the value Cisco brings to their business.

Who You Are

You are a CONSULTANT with strong advisory, consulting, and interpersonal skills, coupled with deep technology skills in Cisco Optical platforms.

• Deliver on commitments in a fast-paced, high-impact environment.
• Creative problem solver, comfortable with challenging the status quo.
• Provide project design, implementation services, and customer support as part of Cisco CX Team.

In addition, you'll be responsible for:

• Architecting and crafting Cisco Optical Networks with NCS2k and NCS1k.
• Preparing technical documentation including HLD, LLD, NIP, and NRFU.
• Project Implementation, testing, and handover for customer acceptance.
• Leading implementation of Optical Networking projects and MOPS.
• Daily customer support of Customers Optical Networks.

Qualifications

• Capable of covering multiple platforms and work as domain specialist within Assigned platforms by Technical Lead (Cisco ONS-15454, NCS1k/2k).
• Excellent and in-depth knowledge of Optical technologies, with solid understanding of SONET and DWDM technology.
• Expertise and experience in creating optical networks and upgrades using Cisco Transport Planner (CTP).
• High-level support, analysis, and diagnosis for sophisticated optical network deployments.
• Strong networking knowledge sufficient enough to understand customer solutions, topologies, and interaction with higher networking layers.
• Ability to translate customer input and requirements into technical design requirements.
• Ability to analyze optical fiber tooling (Power-meter, OTDR, PMD, CD, and AP) testing and results to validate acceptance criteria.
• Support in network configuration activities of new Optical Services.
• Execution of lab trial tests and report findings to customer prior to the implementation of new plans.
• Experience with IOS-XR for NCS1k/NCS4k deployments.

Requirements

• At least 10+ years of Optical experience.
• Undergraduate degree in Telecommunications & Electronics Engineering or IT areas a plus.
• More than 7 years of experience doing planning, design, and implementation of Cisco Optical SONET and DWDM networking.
• Experience with Cisco Business Critical Services of Optical networking.
• Experience with CTC (Cisco Transport Controller) and EPNM (Evolved Programmable Network Manager).
• Experience with NCS1k, NCS2k, NCS4k, and IOS-XR.
• Ability to travel (10%).

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Paid time away including holidays, vacation, and sick leave.
• Optional paid days to volunteer.