Account Lead

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Account Lead, Seattle, WA What this job involves. The Account Lead serves as the on-site leader for a major corporate account within JLL Work Dynamics. This is a program-builder role: you will establish the foundational SOPs, governance model, and KPI/performance reporting structure required to meet a large, data-driven client's high-rigor expectations. The current scope is agency-based, so this role does not carry a heavy Strategy & Procurement or internal Finance reporting lift at this time. What your day-to-day will look like Provides a consistent facilities management standard across client sites; building and documenting the account's SOPs, escalation paths, and operating rhythm Manages supplier base appropriate to each client site; holds vendors to contract, quality, cost, and safety requirements Provides client visibility of cost and service performance from its own system of record; designing the KPI scorecard with the client and reporting performance on a fixed cadence Standing up the client governance model, including operating reviews, QBRs, and contract compliance tracking Leading client stakeholder relationships as the trusted advisor, translating expectations into delivery commitments Implementing JLL and client HSSE standards, with HSSE partners supporting audits, training, and legislation changes Identifying process and technology improvements, and flagging growth opportunities to business development Owns point of escalation for project management related objectives, execution, and performance Required qualifications Bachelor's degree or equivalent experience in facilities management or a related field 12+ years of progressive Facilities Management experience, including full-scope account or portfolio leadership Demonstrated experience launching or restructuring an account program, including SOPs, governance, and performance reporting Experience working with a large, data-driven corporate client Working knowledge of health and safety regulations and contract governance Experience leading teams and vendors Strong communication skills at both the client executive and site-team level Preferred qualifications Experience with technology, hyperscale, or other high-rigor client environments Familiarity with HSE management systems and ISO standards Experience with operations reporting tools and data platforms MBA or post-graduate studies Experience in a matrixed organization Location. Onsite, Seattle, WA This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 200,000.00 – 250,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Seattle, WA Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Summary Location: Seattle, WA Type: Full time