Hotel General Manager

Job Description

Job Description

General Manager
EVEN Hotel Pittsburgh Downtown | IHG | NM Hospitality
425 Forbes Avenue, Pittsburgh, PA

NM Hospitality is seeking an experienced, results-driven General Manager to lead the EVEN Hotel Pittsburgh Downtown, an IHG-branded property built around wellness, balance, and an elevated guest experience. As General Manager, you'll own the full performance of the hotel — from guest satisfaction and brand standards to financial results and team leadership — and serve as the driving force behind the property's success in a competitive downtown market.

Compensation:

$100,000 - $120,000 yearly

Responsibilities:

• Own full P&L responsibility for the hotel, including budgeting, forecasting, and cost control

• Drive revenue performance in partnership with revenue management — ADR, RevPAR, and market share (RGI/MPI) against comp set

• Lead, hire, and develop department heads across front office, housekeeping, engineering, and food & beverage

• Ensure full compliance with IHG brand standards, including QA/QI scores and PIP requirements

• Own guest satisfaction performance and personally engage on escalated guest matters

• Maintain a safe, compliant property — overseeing risk management, life-safety systems, and licensing

• Partner with ownership on capital planning, renovations, and long-term property strategy

• Represent the hotel with IHG brand leadership, local community, and corporate accounts

• Build a strong, engaged team culture true to the EVEN Hotel brand

Qualifications:

• 5+ years of hotel General Manager experience, IHG brand experience strongly preferred

• Proven track record managing P&L, budgets, and revenue performance in a branded hotel

• Deep knowledge of brand standards, PIP processes, and QA compliance

• Strong leadership skills with a track record of building and retaining high-performing teams

• Experience with a major hotel PMS (IHG systems, Opera, or similar)

• Excellent communication and problem-solving skills, with the ability to lead calmly under pressure

• Hands-on, guest-first mentality — willing to be on the floor when it matters

About Company

We are located in Pittsburgh, PA. We are looking to add some smiling faces to our team!