Workstation Support Analyst

SYSTEMTEC is seeking a Workstation Support Analyst for a on-site opportunity for candidates in Columbia SC. Candidate will provide hands-on workstation support by configuring deploying maintaining and troubleshooting desktop computers software and related equipment. This role focuses on resolving end-user technical issues maintaining secure workstation environments and delivering responsive customer service to keep business operations running efficiently.

Required Qualifications of the Workstation Support Analyst:

• Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
• Associate degree in Computer Science Information Technology or a related field or at least two years of relevant work experience in lieu of a degree.
• Minimum of two years of technical operations support experience.
• CompTIA A certification.
• Experience installing configuring maintaining and troubleshooting workstation hardware and desktop software.
• Knowledge of operating system imaging workstation deployment and user data backup procedures.
• Ability to troubleshoot end-user computing issues including desktop applications and desktop-based LAN systems.
• Strong customer service and communication skills including the ability to explain technical concepts and provide user training.
• Ability to manage support tickets document technical issues and prioritize requests in a fast-paced multi-platform environment.
• Ability to routinely transport equipment weighing up to 30 pounds and occasionally handle items weighing up to 70 pounds.

Preferred Skills/Experience of the Workstation Support Analyst:

• Familiarity with workstation hardware software licensing IT equipment inventory and approved purchasing procedures.
• Experience with application package testing workstation security configurations and infrastructure support.
• Ability to recommend hardware and software solutions that meet end-user and business requirements.
• Flexibility to support operational needs that may require after-hours or 24/7 response.

Responsibilities of the Workstation Support Analyst:

• Monitor and update the IT dispatch system respond to assigned support tickets troubleshoot technical issues and provide timely assistance to end users.
• Build image configure install and deploy workstations; install approved applications; perform data backups; and maintain desktop hardware and software.
• Verify workstation configurations meet established security standards and ensure software and equipment are properly licensed and approved.
• Test troubleshoot maintain modify validate and document application packages to support reliable workstation performance.
• Maintain technical documentation configuration standards inventory records and equipment status; assist with reporting and replacement part orders as needed.
• Train and guide end users collaborate with other IT teams to resolve technical problems and stay informed about new workstation support technologies and procedures.

Work Location: Onsite Columbia SC.

Compensation / Benefits:
Full-Time Employment with SYSTEMTEC means competitive compensation access to health dental disability and life coverage and 401(k) with match.

***Please note: SYSTEMTEC is not set up to employ workers in the states of California New York and New Jersey .***

Required Experience:

IC