Front Desk Agent/Bartender

Front Desk Agent/Bartender

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. As Bartender, you are responsible for the set-up, maintenance and operation of the bar. You are also responsible for creating an enjoyable experience for our guests while providing friendly, accurate and efficient service.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience
• Ability to stand for 8 hours and lift 30 pounds
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
• Food Handlers Card preferred
• 1-year previous bartender experience preferred
• Preparing drinks to industry and brand standards
• Having a thorough understanding of service and timing standards and serve guests per these established standards
• Maintaining a knowledge of food and drink menu items, promotions, ingredients and prep time
• Perform responsible alcohol service per brand standards
• Working in a team environment, assist other Servers/Team Members as needed
• Entering all orders into the POS

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Compensation: $18.25 - $18.75 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.