Front Desk Agent

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel; and preparing and serving beverages in accordance with hotel bar standards and responsible alcohol service guidelines.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in a prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints and makes appropriate service recovery gestures to ensure total guest satisfaction.
• Prepares and serves beer, wine, and other approved beverages in accordance with hotel standards and local laws.
• Maintains cleanliness and organization of the bar area, including stocking supplies and monitoring inventory levels.
• Verifies guest identification and ensures responsible alcohol service at all times.
• Processes bar transactions accurately through the POS system and charges to guest folios when applicable.

Qualifications

• 12 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management systems.
• Previous bartending or food & beverage experience preferred.
• Knowledge of responsible alcohol service and ability to obtain any required certifications (e.g., TIPS or equivalent).

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.