Office Assistant - Operations & Customer Service

Job Description

Job Description

Location: San Francisco, CA (On-Site)

Pay Range: $23.00 – $28.00 / hour (Depending on Experience)

Job Type: Part-Time (90-Day Probationary Period) -> Transitioning to Full-Time upon successful review

Initial Schedule: Monday – Friday | Part-Time Hours [9:00 AM – 1:00 PM or 20 hrs/week]

Full-Time Target Schedule: Monday – Friday | 8:00 AM – 5:00 PM (40 hrs/week, 1-hour lunch)

About Us

CLEANERIFIC is a growing, high-quality residential and commercial cleaning company based in San Francisco. We pride ourselves on exceptional customer care, reliability, and supporting our field team. We are looking for an organized, dependable, and proactive Office Assistant to join our local office team and help coordinate day-to-day operations.

Position Overview & Career Path

This position starts as an in-office, 90-day probationary part-time role so both you and our team can ensure it is a strong long-term fit. Upon a successful 90-day evaluation, this role is structured to convert into a permanent full-time position (8:00 AM – 5:00 PM, Monday–Friday).

As our San Francisco Office Assistant, you will serve as the core communication bridge between our English- and Spanish-speaking field crews, management, and local clients.

Key Responsibilities & Duties

1. Communication & Field Support

• Serve as the primary contact for field technicians, answering questions, passing along job instructions, and resolving on-site access issues.

• Translate client preferences, specialized notes, and property access details into clear daily instructions for cleaning teams.

• Assist management with onboarding, paperwork, and training materials.

2. Dispatch & Schedule Management

• Confirm morning field team check-ins and track daily job completions in real time.

• Manage scheduling, client bookings, and route optimization across San Francisco and surrounding areas using field management software.

• Handle last-minute schedule changes, cancellations, and technician call-outs with composure.

3. Client Relations & Admin Support

• Answer incoming client calls and emails in a warm, professional manner.

• Provide quick quotes, schedule estimates, and follow up with clients post-service to collect reviews or resolve concerns.

• Assist with basic billing, issuing invoices, and tracking daily job completion logs.

Qualifications & Requirements

• Language: Bilingual in English and Spanish is preferred.

• Location: Must be able to reliably commute to our San Francisco office daily (Bernal Heights/Noe Valley area).

• Experience: 1–2+ years of administrative, dispatch, customer service, or office support experience (field services or home service industry experience is a big plus).

• Tech Skills: Proficiency with dispatch/scheduling software and basic office software (Google Workspace).

• Skills: Strong organizational abilities, sharp attention to detail, and a calm, problem-solving mindset under pressure.

Compensation & Growth

• Starting Pay: $23.00 – $28.00 per hour (DOE).

• Probationary Period: 90-day evaluation window to review performance, fit, and operational readiness.

• Full-Time Transition: Clear pathway to 40 hours/week upon successful 90-day completion, including full-time benefits package.

How to Apply

Please submit your resume along with a brief note describing your office/dispatch experience directly through this post.