Certification Support Specialist

Certification Support Specialist

EAGLE is seeking a Certification Support Specialist to provide administrative and operational support to our Client Services Department. This position plays an important role in supporting the certification process through accurate database management, documentation preparation, client and auditor coordination, and administrative support. The ideal candidate is highly organized, detail-oriented, responsive, and committed to delivering exceptional service to clients, auditors, and fellow team members.

At EAGLE Certification Group, we are more than a company that specializes in auditing services. We embrace a customer-focused culture with an emphasis on quality and teamwork. EAGLE, a certified woman-owned business, is founded on the initiative, professionalism, and tenacity of our people. Every individual at EAGLE has a voice that is heard, intelligence that is utilized, skills that are enabled, and personal ambitions that are encouraged. These traits contribute positively to our business performance.

EAGLE empowers people to work collaboratively, creating a synergy where combined outputs are greater than the sum of individual efforts. Our founding principles of Service, Integrity, and Value are not just words in our tagline; these values provide guidance to everyone at EAGLE in our day-to-day approach to our shared profession, to the public, and to each other. We call this approach "The EAGLE Way."

Responsibilities include:

• Organize, maintain, and accurately enter client, audit, and certification information within the EAGLE Management System, ensuring records are complete, current, and consistent.
• Create, prepare, and maintain audit documentation, templates, reports, and other materials required throughout the certification process.
• Provide administrative support throughout the client certification lifecycle, helping ensure required documentation, activities, and deadlines are completed accurately and on time.
• Review client and audit records for completeness and accuracy, identifying missing information or discrepancies and coordinating appropriate follow-up.
• Confirm and maintain a clear understanding of customer requirements, including audit dates, documentation needs, certification requirements, and assigned tasks within the management system.
• Coordinate with clients, auditors, and internal team members to obtain required information, resolve administrative questions, and support timely completion of certification activities.
• Prepare and distribute accurate audit paperwork and supporting documentation to auditors and clients in accordance with established procedures and timelines.
• Track assigned tasks, documentation requirements, and deadlines, proactively following up with appropriate parties to prevent delays in the audit and certification process.
• Maintain working knowledge of applicable ISO (International Organization for Standardization), food safety, regulatory, accreditation, and certification program requirements relevant to assigned responsibilities.
• Follow established procedures and quality requirements to help maintain the accuracy, consistency, and integrity of certification records and documentation.
• Support Operations with the administrative management of audit costs, including auditor expenses, documentation, and information necessary to support accurate customer invoicing.
• Assist with auditor qualification and competency documentation by maintaining required records and supporting the tracking of training and competency requirements.
• Respond to client and auditor inquiries professionally and promptly, providing accurate information or coordinating with the appropriate EAGLE team member when additional expertise is required.
• Collaborate across departments to support EAGLE's commitment to exceptional customer service and the principles of Service, Integrity, and Value.

Essential Skills and Qualifications:

• Strong administrative and organizational abilities with exceptional attention to detail.
• Ability to manage multiple priorities, deadlines, and assignments in a fast-paced, process-driven environment.
• Ability to accurately enter, review, maintain, and retrieve information within database and management systems.
• Strong problem-solving skills with the ability to identify missing or inconsistent information and proactively coordinate resolution.
• Familiarity or experience with food safety certification programs (including SQF and FSSC 22000), ISO standards, or similar management systems is beneficial but not required.
• Basic understanding of business accounting as it relates to auditor expenses and customer invoices.
• Ability and willingness to learn documented auditor competency, certification, regulatory, and compliance requirements.
• Ability to clearly, professionally, and concisely communicate with employees, customers, and auditors.
• Proficiency with Microsoft Office Suite and the ability to quickly learn new software and database systems.
• Strong verbal and written communication skills.
• Commitment to providing exceptional internal and external customer service.
• Demonstrated ability to work independently while contributing effectively within a collaborative team environment.
• Ability to handle confidential and business-sensitive information with professionalism and discretion.
• Eagerness to learn new regulatory, accreditation, certification, and compliance systems.
• Commitment to accuracy, quality, continuous improvement, and the principles of The EAGLE Way.

EAGLE cares for the health and welfare of each employee by creating a healthy work-life balance for our people. EAGLE supports the roles that each person plays within their own family and community and strives to achieve a meaningful balance between work, family, community, and self.

Benefits Include:

• Competitive pay
• Medical, Dental, and Vision Plans
• 401k plan with a company annual contribution
• PTO, Bereavement Leave, Volunteer Time Off, and 10 paid holidays
• Cell Phone Reimbursement
• Staff enjoy the following perks:
• In-office and hybrid work schedules
• Company-paid parking
• Training, Development, and Growth Opportunities
• Flexible business casual/casual work environment
• Staff Appreciation Events

EAGLE is an equal opportunity employer. It is our policy to select, place, train, and promote the best-qualified individuals based upon relevant factors such as work quality, attitude, and experience, and to provide equal employment opportunity for all. EAGLE ensures equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. This equal employment opportunity applies to all EAGLE activities, including, but not limited to, recruiting, hiring, training, transfers, promotions, and benefits.