Computer User Support Specialist
Delaware Nation Industries
Computer User Support Specialist (Journeyman)
The Computer User Support Specialist (Journeyman) provides day-to-day technical support to government users, helping maintain reliable operation of computer systems, printers, VoIP phones, and related IT assets. This role is responsible for troubleshooting hardware and software issues, supporting end users with timely and professional service, maintaining accurate inventory records, and following established procedures to ensure consistent support across the program.
Key Responsibilities:
- Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
- Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
- Support user connectivity and basic network access needs.
- Maintain accurate assignment and tracking of IT assets and inventory.
- Deliver user guidance and basic training on systems, devices, and software as needed.
- Document support activity and use ticketing systems to track and manage work.
- Maintain strong customer service standards and positive working relationships with government users.
- Follow established procedures, program requirements, and inventory control practices.
Vacancy posted 4 hours ago
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