Representante de ventas telefnicas

Telesales Representative

The Telesales Representative is responsible for supporting sales growth by managing and directly attending to a portfolio of clients. Their main role includes processing orders, promoting products, and identifying sales opportunities. Additionally, they provide guidance to new clients, offer support during the purchasing process, and follow up on situations related to orders, deliveries, and accounts.

Responsibilities:

• Regularly contact assigned clients to receive and process their purchase orders.
• Identify sales opportunities and present new products according to each client's needs.
• Explain to new clients the product offerings, services, conditions, and purchasing processes.
• Guide clients in using the Smart Order application and provide support when necessary.
• Follow up on pending orders, deliveries, out-of-stock products, credits, and other account-related situations.
• Respond promptly to client questions, requests, and complaints.
• Coordinate and follow up on processes related to billing, shipping, deliveries, and returns.
• Make initial contacts with clients whose credit is suspended to manage payment situations.
• Keep the information, history, and relevant data of assigned accounts up to date.
• Properly document the actions taken and maintain effective communication with the relevant areas.

Requirements:

• Associate's Degree in Business Administration, Marketing, or a related discipline.
• At least one (1) year of experience in sales, customer service, or related functions.
• Knowledge and use of Microsoft Office, including Word, Excel, and Outlook.
• Excellent communication, customer service, and interpersonal relationship skills.
• Ability to organize tasks, follow up on pending situations, and work with multiple accounts.
• Proficiency in Spanish and English, both spoken and written.