Director of Housing Operations - Affordable Housing/Senior Housing

Job Description

SCI, the Leader in Real Estate Executive Search®, has been retained by one of the Chicago area's largest non-profit, community-focused owners and operators of high-quality affordable seniors housing to recruit a Director of Housing Operations .

Reporting to the Vice President of Housing, this role helps direct day-to-day operations across our client's entire portfolio of affordable housing communities — owning compliance, portfolio performance, and the systems that keep it all running, while leading and developing the Housing Operations team. Our client is committed to giving residents best-in-class communities to call home, so the ideal candidate pairs deep operational and regulatory command with genuine care, recognizing that a high-performing portfolio ultimately serves the people who live there.

What you'll do

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• Partner with the VP of Housing to oversee day-to-day operations across the full portfolio of affordable communities, keeping performance at or above industry benchmarks
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• Own HUD, regulatory, partner, investor, and program compliance — including internal/external audits and annual management operating reviews
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• Oversee property budgets, rent increase and utility allowance requests, and recommend spending-plan expenditures for repairs, replacements, and major improvements
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• Partner with the VP and Facilities to keep communities inspection-ready and resident service requests resolved promptly
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• Serve as the primary HUD Secure Systems Coordinator (EIV and TRACS) and administrator for OneSite and vendor/funder portals
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• Help develop and enforce area policies, procedures, marketing, management, and tenant selection plans, and advance the VP's strategic initiatives
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• Manage the legal and eviction processes for the portfolio in partnership with the VP
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• Lead, coach, and develop the Housing Operations team into a high-performing, purpose-driven group
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• Respond to emergencies as needed — including after hours and weekends
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What you bring

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• Bachelor's degree in a related field with 3–5 years of relevant experience (Master's + 5 years preferred)
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• Knowledge of compliance and reporting requirements, with strong organizational and time-management skills
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• Ability to manage multiple priorities and meet deadlines under pressure
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• Excellent written and verbal communication and proficiency in Microsoft Office (Word, Excel, Outlook)
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• Strong leadership and conflict-resolution skills, plus experience with compliance software or case management systems (preferred)
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• Willingness to earn your NCHM Certified Occupancy Specialist (COS) and Tax Credit Specialist (TCS) certifications within 12 months, and IREM Accredited Residential Manager (ARM) within 18 months
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