Care Coordinator I

Job Description

Job Description

Care Coordinator | Walker, MI| Full Time 

Make a real impact—help someone build independence while building a career, you’re proud of.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

Here are just some of the ways Hope Network invests in you for all that you do:

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Key Responsibilities

• Assist in scheduling and tracking all consumer medical appointments—both internal and external—and ensure records are updated accordingly. Transport consumers to scheduled or urgent appointments as directed by the Care Manager, Program Director, or Nursing Supervisor. Communicate upcoming appointments to consumers, program staff, and guardians.
• Maintain up-to-date consumer records, including PCP Team packets, treatment plan addendums, and demographic updates, ensuring accuracy in both group books and master files. Provide current demographic information to the appropriate HNBHS administrative staff.
• Support Care Managers, Program Directors, and the Nursing Supervisor in requesting, tracking, and maintaining all required consent forms for treatment and related correspondence.
• Coordinate and track the ordering of routine and as needed laboratory tests, assessing for abnormal results and notifying the Nursing Supervisor as appropriate.
• Maintains consumer records – meeting all appropriate standards according to HNBHS and all regulatory bodies.  Periodically audits records as directed.
• Tracks prescriptions, make copies and ensure a copy is available in the designated area within the Medication Room.
• Prepares the necessary paperwork for all medical appointments.
• Coordinate and triage acute medical concerns.  

Work Schedule

Monday-Friday 9:00am-5:00pm

Job Requirements

• Associate’s degree in human services or mental health field and/or Certified Medical Assistant preferred.  
• Demonstrated ability to develop, implement, and document individual treatment plans.

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.