Executive Support Technician

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Our client is currently seeking a qualified Executive Support Technician to join their team onsite in San Francisco CA. This role will serve as an onsite technical resource within the executive workspace providing rapid response to support requests proactive technology readiness and hands-on troubleshooting for executive users and meeting spaces. The ideal candidate combines strong technical troubleshooting skills with professionalism discretion urgency and excellent customer service. This position requires someone who is comfortable supporting senior leaders in time-sensitive situations and who can take ownership of an issue from initial response through resolution or escalation.

Executive & VIP Technical Support

• Provide dedicated onsite IT support for executive users and their Executive Business Partners

• Respond rapidly to priority executive support requests in accordance with established service-level expectations

• Provide first-touch troubleshooting and resolution for macOS account and access issues SaaS applications network connectivity printing peripherals and other end-user technology

• Maintain ownership of executive issues through resolution including coordinating with specialized teams such as AV Identity & Access Management or Engineering when escalation is required

• Communicate clearly and professionally with executive users EBPs and supporting technical teams throughout an incident

• Maintain a high level of discretion when working in executive spaces or handling potentially sensitive information
  

Meeting & AV Readiness

• Perform proactive technology checks for executive meeting and conference spaces ahead of scheduled leadership meetings

• Troubleshoot conferencing displays audio connectivity and other meeting-room technology

• Provide rapid onsite support when technical issues occur during executive meetings

• Coordinate with dedicated AV teams when advanced troubleshooting or escalation is required while maintaining ownership of the user experience
  

Technology Readiness

• Maintain staged loaner devices chargers adapters peripherals and other commonly required equipment to enable rapid replacement when appropriate

• Perform proactive checks and preparation designed to reduce avoidable executive technology disruptions

• Ensure required support equipment and commonly used replacement devices are available and ready for deployment

• Complete executive ticket follow-ups and readiness activities between priority support requests
  

Documentation & Continuous Improvement

• Follow established executive-support runbooks escalation procedures and service workflows

• Identify gaps inefficiencies or unclear steps within existing documentation and provide feedback for improvement

• Contribute to knowledge base articles troubleshooting documentation and support procedures based on recurring issues and lessons learned

• Maintain accurate ticket documentation including response arrival escalation and resolution information as required

• Provide clear handoffs between coverage periods to ensure continuity for active executive issues

Skills and Qualifications :

• Minimum 3 years of professional IT support desktop support or end-user computing experience

• 1 year of experience supporting executives Executive Business Partners VIP users or similarly high-touch customer environments

• Strong troubleshooting experience with macOS and enterprise end-user technology

• Experience supporting identity and access issues SaaS applications peripherals wireless connectivity printing and hardware replacement

• Experience supporting conference-room and video-conferencing technology

• Experience working within established response-time or service-level expectations

• Ability to troubleshoot effectively and remain composed during high-visibility or time-sensitive incidents

• Strong written and verbal communication skills

• Demonstrated professionalism discretion and sound judgment when working around confidential or sensitive information

• Ability to independently prioritize work while maintaining ownership of active support issues

• Experience providing dedicated executive or C-suite technology support preferred

• Experience supporting enterprise collaboration and conferencing platforms preferred

• Familiarity with ITSM/ticketing systems and structured escalation workflows preferred

• Experience contributing to technical documentation knowledge bases or operational runbooks preferred

Wage Range :
The rate for this position is between $24.75 - $33.00 per hour unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits subject to applicable eligibility requirements: medical insurance dental insurance vision insurance life insurance AD&D insurance disability plans Employee Assistance Program paid holidays (up to 6 days annually) paid time off (minimum of 10 days annually) paid parental leave (minimum of 10 days annually) 401(k) FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time with or without notice subject to applicable law.

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Equal Employment Opportunity : CompucomStaffing a division of CompuCom Systems Inc. is an Equal Opportunity provide IT staffing services and solutions to Fortune 1000 companies as well as small and more informationvisit .

Work Authorization : Candidates mustbe authorized towork in the United States without the need for current or future employer sponsorship.

AI Usage: Please note artificial intelligence (AI) may be used to screen and/or assess applicants for this position but will not be used to substantially replace human decision making regarding this position.

Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE .

We will consider for employment all qualified applicants including those with criminal histories arrest and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants : UNDER MARYLAND LAW AN EMPLOYER MAY NOT REQUIRE OR DEMAND AS A CONDITION OF EMPLOYMENT PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants : IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODEISLAND ANDIS THEREFORE COVERED BY THE STATES WORKERS COMPENSATION LAW.

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On-Camera Video Interview Notice:

Candidates selected to interview must participate in live on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

Required Experience:

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