Basic Needs Manager

Job Summary The Center for Campus Wellness (CCW) offers holistic wellness services including basic needs support. The Manager of the Basic Needs Collective leads the program, oversees staff, coordinates campus partners, and provides client case management. This role supports students and staff experiencing basic needs insecurity, ensuring high‑quality, accessible services. Key Responsibilities Overview Operational Leadership (30%) : day‑to‑day management and oversight of Basic Needs Collective program operations. Direct Services (15%) : provide direct basic‑needs student service support case management. Staff Supervision & Development (20%) : lead, supervise, and support professional staff. Program Coordination & Delivery (10%) : ensure consistent high‑quality implementation of client work, programming service protocols. Assessment, Data & Reporting (10%) : support data collection, evaluation processes, and impact reporting. Campus Partnerships & Collaboration (10%) : operational liaison to campus partners to coordinate services, trainings, and shared goals. Other directives as assigned (5%) . Detailed Responsibilities Manage daily operations of Basic Needs Collective programming, including client appointments, Wellness Exchange services, emergency funding, and programmatic processes. Supervise, mentor, and evaluate professional staff and student employees, providing coaching, accountability, and performance feedback. Foster a supportive team culture that prioritizes professional development, wellness, and sustainable workload practices. Coordinate and support hiring, onboarding, training, and scheduling of student staff and interns. Oversee workflow, staffing coverage, and logistics across program areas and satellite service locations. Develop, implement, and maintain standard operating procedures, service protocols, and documentation processes. Monitor program utilization and identify opportunities to improve accessibility, efficiency, and effectiveness of services. Oversee purchasing and inventory management to maintain program resources and supplies. Collaborate with campus and community partners to support coordinated programming and service delivery. Support program evaluation through data collection, tracking, and analysis; contribute to midyear and annual reports summarizing program utilization, reach, trends, and impact. Maintain case notes using a secure EHR platform (Medicat) and other documentation systems in compliance with FERPA and university policies. Utilize working knowledge of Medicat to monitor data integrity and reporting trends; identify gaps in data collection, implement adjustments to BNC Medicat clinic workflows, and collaborate with team members to ensure accurate, consistent documentation and meaningful data capture aligned with program goals and compliance standards. Ensure programs operate using evidence‑informed, student-centered approaches and comply with university, state, and federal policies. Stay informed on emerging best practices by researching basic needs programs at peer institutions, reviewing current research, and engaging in ongoing training or professional development. Lead development of program budgets, including forecasting, resource allocation, and aligning financial planning with program goals and operational needs. Other duties as assigned. Minimum Qualifications Bachelor’s degree in a related field or equivalent (one year of education may substitute for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of hiring department’s area of specialization and ability to analyze, plan, and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes to effectively monitor and develop subordinates and ensure smooth department operation. Master’s degree in a related field preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job. Department‑Specific Qualifications and Preferences Ability to work independently. Strong communication (verbal and written) skills. Evidence‑based and innovative program development, coordination, facilitation, and assessment skills. Bachelor’s degree in social work or related area and 4–6 years of progressively responsible management experience. Background knowledge or experience in higher education, basic needs programming and public benefits programs. Completion of supervisory training within one year of employment may be required; Utah State Certified Victim Advocate (40‑hour trained) or completion within 2 months of hire. Excellent writing and professional speaking skills. Ability to work with students and administrators on sensitive topics. Experience working in basic needs, social services, higher education, or related fields supporting individuals experiencing resource insecurity. Demonstrated ability to manage programs or services with multiple components (e.g., food access, emergency aid, resource navigation, distribution models). EEO Statement Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX. Veterans’ preference is extended to qualified applicants. Reasonable accommodations in the application process will be provided to individuals with disabilities. #J-18808-Ljbffr University of Utah