Basic Needs Manager

Basic Needs Manager The Center for Campus Wellness (CCW) is a confidential and comprehensive wellness office that provides wellness education, training and workshops; victim‑survivor advocacy services and support; safer sex services for students; alcohol and other drug support services; wellness coaching; basic needs support; resource navigation; and student involvement opportunities. Job Summary This office seeks a Manager of the Basic Needs Collective who will also carry a client caseload in a case‑manager capacity. The manager will take a holistic approach to support and empower students, faculty and staff who face basic‑needs insecurity. Operational Leadership (30%): Provides day‑to‑day management and oversight of the Basic Needs Collective program operations. Direct Services (15%): Provides direct basic needs student service support and case management. Staff Supervision & Development (20%): Leads, supervises, and supports professional staff delivering basic needs support services. Program Coordination & Delivery (10%): Ensures consistent, high‑quality implementation of client work and programming service protocols. Assessment, Data, & Reporting (10%): Supports data collection, evaluation processes, and impact reporting to guide program improvement. Campus Partnerships & Collaboration (10%): Serves as an operational liaison to campus partners to coordinate services, trainings, and shared basic needs support goals. Other directives as assigned (5%). Responsibilities Manage daily operations of Basic Needs Collective programming, including client appointments, Wellness Exchange services, emergency funding, and programmatic processes. Supervise, mentor, and evaluate professional staff and student employees, providing coaching, accountability, and performance feedback. Foster a supportive team culture that prioritizes professional development, wellness, and sustainable workload practices. Coordinate and support hiring, onboarding, training, and scheduling of student staff and interns. Oversee workflow, staffing coverage, and logistics across program areas and satellite service locations. Develop, implement, and maintain standard operating procedures, service protocols, and documentation processes. Monitor program utilization and identify opportunities to improve accessibility, efficiency, and effectiveness of services. Oversee purchasing and inventory management to maintain program resources and supplies. Collaborate with campus and community partners to support coordinated programming and service delivery. Support program evaluation through data collection, tracking, and analysis; contribute to mid‑year and annual reports summarizing program utilization, reach, trends, and impact. Maintain case notes using a secure EHR platform (Medicat) and other documentation systems in compliance with FERPA and university policies. Utilize working knowledge of Medicat to monitor data integrity and reporting trends; identify gaps in data collection, implement adjustments to BNC Medicat clinic workflows, and collaborate with team members to ensure accurate, consistent documentation and meaningful data capture aligned with program goals and compliance standards. Ensure programs operate using evidence‑informed, student‑centered approaches and comply with university, state, and federal policies. Stay informed on emerging best practices by researching basic needs programs at peer institutions, reviewing current research, and engaging in ongoing training or professional development. Lead development of program budgets, including forecasting, resource allocation, and aligning financial planning with program goals and operational needs. Other duties as assigned. Minimum Qualifications Bachelor's degree in a related area or equivalency (one year of education can be substituted for two years of related work experience). Four to six years of progressively more responsible management experience. Background knowledge of the hiring department’s area of specialization to analyze, plan, and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes to effectively monitor and develop subordinates and to ensure the smooth operation of the department. Master’s degree in a related area may be preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Department‑Specific Qualifications Ability to work independently Demonstrate strong communication (both verbal and written) skills Demonstrate evidence‑based and innovative program development, coordination, facilitation, and assessment skills Bachelor's degree in social work or a related area of assignment or equivalency (one year of education can be substituted for one year of related work experience) and 4‑6 years of progressively more responsible management experience Background knowledge or experience in higher education, basic needs programming, and public benefits programs Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop direct reporting staff and to ensure the smooth operation of the department Completion of provided supervisory training within one year of employment may be required. Utah State Certified Victim Advocate (40‑hour trained) or completion within 2 months of hire. Excellent writing and professional speaking skills Demonstrated ability to work with students and administrators on sensitive topics Preferences Experience working in basic needs, social services, higher education, or related fields supporting individuals experiencing resource insecurity Demonstrated ability to manage programs or services with multiple components (e.g., food access, emergency aid, resource navigation, or distribution models) #J-18808-Ljbffr The Chronicle Of Higher Education, Inc.