Front Desk Lead

Front Desk Lead

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As a Front Desk Lead at Family Practice Associates - Ooltewah, you will be the welcoming face and voice of our clinic, overseeing front desk operations and ensuring a smooth, positive patient experience.

Every day you will manage reception, schedule appointments, handle calls, guide check-in/out, and delegate tasks, ensuring clear communication and efficient team performance.

To be successful, you will possess exceptional interpersonal skills, strong organization, attention to detail, and tech proficiency; your leadership, compassionate approach, and dedication to excellence are paramount.

• Act as a team lead to schedule work and ensure timely and accurate billing activities.
• Coordinate with clinical staff to obtain charge information for all patients.
• Act as a resource for Practice Managers and Physicians with denials and coding questions.
• Code procedures performed and diagnosis on charge.
• Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
• Resolve complex patient billing inquiries and problems.

Required

• High School Graduate or equivalent
• 4 years billing experience in a health care organization
• 4 years office experience

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.