Learning & Development Generalist (Airport Operations)

Learning & Development Generalist (Airport Operations)

New York, New York, United States

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

Reporting to the Manager, Airport Operations Training, the Learning & Development Generalist supports the design, coordination, and delivery of training programs that strengthen CLEAR's frontline and leadership performance.

This role blends administrative precision, instructional design, and facilitation skills to ensure consistent learning experiences across locations. Acting as a connector between field teams, program managers, and content developers, the Learning & Development Generalist ensures learning initiatives are organized, accessible, and impactful.

What you'll do:

• Coordinate training logistics, including scheduling, LMS assignments, calendars, attendance tracking, and certification records
• Support the development and maintenance of learning materials, including slides, facilitator guides, job aids, and SOP summaries
• Manage LMS content by uploading, testing, and maintaining training programs and resources
• Facilitate virtual and in-person training sessions, gathering learner feedback to continuously improve programs
• Partner cross-functionally with L&D and Operations teams to streamline processes and enhance training effectiveness
• Travel up to 40% of the time to engage with field teams and support training

How you'll measure success:

• Achievement of location-level security, service, and sales goals across training programs
• Accuracy and timeliness of training records, attendance tracking, and certification documentation
• Learner feedback and satisfaction scores from facilitated or coordinated sessions
• Speed and quality of material updates and job aid production in support of program launches

What you're great at:

• 1-2+ years of experience in learning & development, training coordination, or related field
• Excellent organizational and project management skills with high attention to detail
• Experience supporting virtual and in-person learning environments
• Basic instructional design capability (e.g., editing slides, job aids, or e-learning modules)
• Confident facilitator or co-facilitator for small group sessions and onboarding
• Excellent communication and relationship-building skills across multiple teams and levels
• Passion for CLEAR's mission and for enhancing the learning experience for frontline teams
• Proficiency with Google Workspace; LMS and authoring tools (Rise, Synthesia) familiarity preferred

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs.

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $90,000 - $100,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR's salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR's total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.