Process Service Agent

Join Our Team as a Process Service Agent!

Compex Legal Services is looking for a full-time Process Service Agent to join our growing team. In this vital role, you'll ensure that legal documents-such as subpoenas, summons, and citations-are served, billed, and e-filed accurately and on time. Your attention to detail and commitment to precision will help keep legal cases moving forward smoothly.

Who We Are:

At Compex Legal Services, we do more than just support litigation-we set the standard for excellence in record retrieval, court reporting, and legal document services across the country. Our reputation is built on trust, precision, and top-tier service. Join us in Austin, Texas, and be part of a close-knit team that's redefining what it means to be a leader in the legal services industry.

What You'll Be Doing:

• Manage 75-100 process service jobs each month, ensuring timely and accurate service of legal documents.
• Coordinate with vendors to schedule and oversee process service requests.
• Verify expenses and manage contractor agreements.
• Perform detailed data entry using the MR8 program.
• Provide regular status updates to clients and management, including daily updates for rush jobs.
• Stay on top of mail, email, and voicemails-checking three times daily and responding within two hours.
• Track and process officer's returns, affidavits, and vendor invoices efficiently.
• E-file officer's returns with courts within four days of receipt.
• Draft client billing within two days of receiving vendor invoices.
• Conduct bi-weekly audits to ensure all documents are properly served and recorded.
• Prepare daily reports summarizing document statuses and other key metrics.
• Follow established procedures to maintain accuracy and compliance.
• Communicate clearly and professionally with clients and colleagues.
• Serve as backup for E-Notary services as needed.

What You Bring:

• Professional and polished phone etiquette.
• Legal background is a plus, but not required.
• Strong written and verbal communication skills.
• Exceptional attention to detail and ability to multitask effectively.
• Typing speed of at least 50 wpm.
• Proficiency in Word, Excel, Outlook, and PDF formatting.
• Excellent organizational skills with a knack for keeping both digital and paper files in order.
• Basic administrative skills (drafting letters, preparing certified mail, etc.).
• High school diploma required; college degree preferred.
• At least 1 year of legal experience preferred, with familiarity in case styles, party details, and court filings.
• Ability to pass a background and criminal check.
• Strong grammar skills and a confident communication style.

What We Offer:

• One Team, One Goal: A collaborative environment where respect, accountability, and teamwork are key.
• Pride & Passion: We value reliability, organization, and a proactive, self-directed approach to work.
• Committed to Excellence: We set high standards and provide the tools and training you need to succeed.