Systems Support Specialist I

IT Helpdesk SpecialistLocation: 9045 River Road, Indianapolis, IN 46240.Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from homeSummaryThe IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.ResponsibilitiesRespond to incoming inquiries via phone and emailProvide Tier I technical support to field and corporate associatesRepair, image, and deploy laptops, tablets, and other IT equipment for useWork on special projects as assignedRequirementsAssociate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferredMust be comfortable interfacing with different stakeholders at all levels of the organizationDemonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectivelyTwo years' experience in providing end-user support is preferredKnowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applicationsA high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audienceAt least two years of relevant work experience is needed to be successful in this roleWe are an Equal Opportunity Employer. Veterans are encouraged to apply.