Food & Beverage Outlets Manager

PRIMARY OBJECTIVE OF POSITION: Manage all aspects of front-of-house operations in the Food & Beverage Outlets, including Travelle Restaurant and Bar, Pavilion, and In Room Dining. Consistently deliver outstanding products and services to guests. Achieve a high level of guest satisfaction while maintaining service levels per Langham Hospitality Group and Forbes standards. RESPONSIBILITIES AND JOB DUTIES: Provide leadership in the direction and supervision of food servers, server assistants, and other staff in reference to schedules, service standards, training, motivation, and safety. Provide consistent and constructive communication and feedback to colleagues. Ensure all service standards are met by conducting daily service audits. Conduct pre-shift meetings with Food and Beverage colleagues. Provide professional, seamless, and empathetic handling of all guest concerns. Ensure that follow-through is provided to guests and colleagues in a timely manner. Ensure that all outlets comply with sanitation and safety standards for guests and employees. Check that all equipment is in working order. Visually inspect and take action to ensure that facilities in restaurant look appealing and attractive to guests. Follow up on work orders so repairs and maintenance of facility are completed on a timely basis. Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlets. Document inventory forecast usage and monitor supply so that restaurants are stocked with linen, glassware, silverware, china, condiments, in order to provide service. Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparations of specials. Interact with customers to determine needs, satisfaction and resolve conflicts. Perform duties of line employees as needed under high volume and emergency situations. Provide maximum levels of guest service while maintaining Langham Hospitality Group standards. Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards. Communicate effectively with Food and Beverage colleagues and management team in addition to other hotel departments. Other duties as assigned by direct supervisor. PHYSICAL DEMANDS: Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers. Requires the ability to lift and carry object weighing up to 50 pounds. Standing for 90% of work shift is required. SPECIAL SKILLS REQUIRED: Thorough knowledge of Food and Beverage outlet operations including foods, beverages, supervisory aspects, service techniques, and guest interaction. Considerable skill in math and algebraic equations using percentages. Ability to walk, stand and or bend continuously to perform essential job functions. Ability to communicate in English, both orally and in writing, with guests and associates. Ability to use patience, tact and diplomacy to defuse anger and to collect accurate information to resolve problems. Ability to work under pressure and handle stressful situations during busy periods. EDUCATION REQUIRED: High School diploma required. Degree in Hotel and Restaurant Management preferred. EXPERIENCE REQUIRED: Position requires one year of previous Food and Beverage and management experience. Luxury experience preferred. LICENSES OR CERTIFICATES: Ability to obtain any government required license or certificate. SALARY RANGE: $69,848 - $87,310/annually BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES: Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law) Paid Holidays Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums) Basic Life Insurance, AD&D, and Short-Term Disability (company paid) Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase) 401k plan with Roth option and employer match Free meals while on duty Uniforms and cleaning of uniforms (for applicable positions) Free and discounted hotel stays Discounted parking Guidance Resources – company paid benefit for personal counseling EOE, Including Disability/Veterans About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago. For more information about the property, please visit: Source: Hospitality Online #J-18808-Ljbffr