Senior Program Manager, SSD OI (Fulfillment & Operations)

Job ID: 10539219 | Amazon.com Services LLC

The R2L Delivery organization is seeking a Sr. Program Manager to lead strategic, cross-functional programs that will shape the future of our last-mile delivery network. This role owns the end-to-end strategy and execution of high-impact operations and technology programs across the R2L business, serving as a key partner to senior leadership in defining where we go next.

This role demands strong expertise in delivery operations, last-mile logistics, network design, and the ability to translate complex, ambiguous business problems into scalable solutions. The Sr. Program Manager will define program strategy, build mechanisms that drive operational excellence, and influence decisions across multiple organizations. They will operate with high autonomy, navigating significant ambiguity to identify the highest-leverage opportunities and driving alignment across Director and VP stakeholders.

The role requires scoping and structuring large-scale programs, building frameworks to manage complexity, and communicating strategy, risks, and trade-offs to senior and executive leadership. The ideal candidate brings a track record of delivering results at scale, building new capabilities from zero-to-one, and raising the bar on how programs are run.

This role can be located in the New York and Nashville corporate offices.

Key job responsibilities

• Defining and driving the strategic roadmap for programs that reduce cost, improve quality, and accelerate speed across the last-mile delivery network
• Leading cross-functional initiatives from ideation through execution, establishing mechanisms that ensure sustained results at scale
• Building frameworks and standards that elevate how programs are managed across the R2L organization
• Identifying and sizing the largest opportunities across delivery operations, making trade-off recommendations to senior leadership
• Influencing technology and operations investment priorities through data-driven business cases
• Serving as the connective tissue across partner teams (operations, technology, finance, planning) to drive alignment on complex, multi-quarter initiatives

Demonstrated Competencies

• Confidence operating in highly ambiguous, fast-moving environments with competing priorities
• Track record of building programs or capabilities from scratch
• Ability to see around corners and anticipate second-order effects of decisions
• Comfort making high-judgment calls with incomplete informationAbility to influence without authority across organizational boundaries
• Proven ability to simplify complexity and communicate a clear narrative to senior audiences
• Strong analytical and quantitative skills with the ability to balance data with business intuition

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .