Senior Case Manager

Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non‑profit human services organization committed to serving people in need, strengthening families, and building communities. VOA - LA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low‑income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE

$26.68–$28.08 per hour

BENEFITS

VOALA offers competitive medical, dental, vision and retirement benefits.

JOB SUMMARY AND PURPOSE

The Senior Case Manager is the subject matter expert for the case management team. The Senior Case Manager will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of SSVF clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow‑up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.

DUTIES AND RESPONSIBILITIES

Services for this position must be provided on‑site. As a result, the position requires incumbents to report to work on‑site each day of active employment. Assign and monitor case load of team: Review daily referrals and screenings of potential clients. Designates clients to case manager for intake and ensures all supporting documents are verified. Provides information and referrals for callers and walk‑ins. Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan: Develops support systems to meet client needs, coordinates and facilitates move‑in activities, rental negotiations, and service referrals as required. May make home and field visits. Monitors case managers on a regular basis to determine quality and effectiveness of services provided: Review cases with Program Coordinator and Case Management Team. Audit case file on a regular basis for completeness and accuracy. Conducts crisis intervention as necessary. Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self‑sufficiency and family stabilization: Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate. Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy. Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes: Assure all program assets and file documents are maintained and secure for all client records. Develops, performs, and assists with workshops pertaining to program services that meet client needs. Participates and assists with outreach events. Other duties as assigned.

MANDATED REPORTER

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

REQUIREMENTS

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications. Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION

Bachelor’s Degree in Social Work or related field or a combination of education and relevant experience (four years’ total). Completion of VOALA Case Management training within 6 months of hire.

EXPERIENCE

Minimum total 3 years of experience as a case manager.

PREFERRED QUALIFICATIONS

Master’s Degree (Social Work or related). 4 years of experience working with target population. Experience in supervision or lead role preferred. HMIS navigation. Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. #J-18808-Ljbffr Voala