Manager Glade Operations

Supervises Coordinator Glade Operations Type Full Time / Regular Position Summary Manager, Glade Operations is responsible for building a unique, exciting and safe environment at The Glade, one of the city's newest premier public spaces. This role will work closely with the Director, Glade Operations to develop a superior guest experience and operational excellence. The ideal candidate is a collaborative problem solver with creative energy and a knack for building relationships with various stakeholders. Functions of the job Provide admin support to Director Draft processes, start-up documentation and SOPs Collect, format and interpret operating data and create regular operating reports Support hiring process of Glade staff Work closely with Land Management and Maintenance teams to ensure upkeep of property Collaborate with Security team on potential threats and safety concerns Develop process to respond to guest concerns through in person, online and phone correspondence Own evaluation process for guest satisfaction Own guest service training for FPF and partner staff Assist in onboarding FPF Glade staff and vendor front line staff Assist in developing yearlong programming Become an expert on ice plant operations and water treatment system Serve as Manager On Duty (MOD) Support events team to execute programming and events Collaborate with key operational vendors to maintain high level guest experience Position Qualification Requirements Graduation from an accredited college or university with a Bachelor’s degree or higher. Equivalent job experience will be considered. Experience working with forecasting and budget models Minimum of three to five years of related experience, including supervisory experience. Proven success in event management, hospitality or guest service industries. Proficient knowledge of Microsoft Outlook & Office suite (Word, Excel, and PowerPoint). Experience working with ice rinks, community centers, parks & rec, and food and beverage industry a plus. Exceptional interpersonal and communication skills. Ability to build relationships with individuals from varying backgrounds. Ability to gain certification to drive Olympia ice resurfacer, a plus Willingness to work nights, weekends and holidays License(s)/Certification(s) Required Valid driver’s license. Physical Work Requirements/Work Conditions Comfortable working in an outdoor environment in all weather conditions. Occasionally required to traverse the park over uneven terrain. Comfortable working in confined spaces periodically. Occasionally required to be in areas with loud noise. Able to lift and move materials up to 40 pounds. Benefits Insurance: Health, Dental, Vision, Life, Short-Term and Long-Term Disability Paid Time Off: Vacation, PTO, Paid Holidays Retirement: 401K Forest Park Forever is an equal opportunity employer and maintains a drug-free workplace in accordance with state regulations. #J-18808-Ljbffr US Ice Rinks, Inc.