Client Performance Manager I (Ready Logistics)

Job Overview Company: Cox Automotive – Job Title: Client Performance Manager – Customer Care Group – Location: Phoenix, Arizona (Hybrid: Tuesday and Wednesday onsite, remote rest of the week). Management Level: Individual Contributor – Flexible Work Option: Hybrid – Travel: 5% of the time – Work Shift: Day. Compensation Hourly base rate: $22.02 – $33.08 an hour, variable based on location and candidate qualifications. Eligible for additional compensation, including commission and incentive programs. Job Description Ready Logistics is seeking a customer‑focused and analytical transportation professional to serve as a key liaison between clients, repossession agents, and internal operations teams. In this role, you will help ensure the successful movement of vehicles by building strong partnerships, monitoring service performance, resolving operational challenges, and driving continuous improvement initiatives. You will play an important role in delivering exceptional client experiences by proactively identifying risks, communicating transportation insights, and collaborating across multiple stakeholders to achieve service level commitments. The ideal candidate is an effective communicator who thrives in a fast‑paced logistics environment, enjoys solving complex problems, and is passionate about delivering operational excellence and customer satisfaction. Responsibilities Develop and maintain strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements. Serve as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations. Directly engage with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance. Monitor and analyze repossession agent performance against client service level agreements, proactively communicating risks and recommending solutions to clients. Communicate client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment. Prepare and deliver transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations. Partner with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations. Serve as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes. Proactively escalate and communicate complex risks and performance issues to clients and internal stakeholders. Maintain accurate documentation and client activity within Salesforce. Support continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery. Required Experience & Specialized Knowledge & Skills Foundational analytical, business acumen, and customer focus skills. A basic understanding of business functions and industry context to support client outcomes and team objectives. Utilization of tools and processes to collect data to build reports and interpret findings for client and business use. Ability to manage multiple priorities with and without guidance. Qualifications BA/BS with 1–2 years of experience; alternative: advanced degree (MS) with up to 1 year of experience. Education/Experience equivalency: no degree and 4+ years of relevant experience. Drug Testing Must clear a mandatory pre‑employment mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory #J-18808-Ljbffr CAI Cox Automotive Corp Svcs., LLC