Airport Coordinator for the Volunteers (Navigators)

VIP Hospitality LLC Coordinator

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

About the Role

Coordinators play a role in the support of Navigators (our volunteers!) and Navigator Buddies (our dog volunteers!) volunteering their time to make Sky Harbor, PHX, the friendliest airport in America!

What You'll Do

Greet and conduct briefings with Navigators.

Transit the airport, meeting with Navigators and Buddies, providing support or training.

Participating in reviews and scheduling of Navigators on an hourly at most day-to-day basis.

Be a central source of contact primarily at the Navigator Office and secondarily at the Compassion Corner for Navigators, Buddies, and guests making use of the Compassion Corner.

Qualifications

Minimum qualification of at least six (6) months of airport customer service related work or volunteer services.

Prior work as a guest services representative for a minimum of six (6) months is preferred or related Sky Harbor Airport experience that involves information services and wider knowledge of the Phoenix community and airport offerings.

Ability to stand, walk, and/or sit for periods of up to eight (8) hours.

Ability to communicate effectively with Navigators, and airport guests and stakeholders.

Fluent/proficient in speaking and writing in the English language.

Preference for those with prior experience working with volunteers or themselves engaging in volunteering.

Ability to operate computers and computer software such as desktop computers, tablets, Microsoft Office without assistance.