Call Center Representative

Call Center Representative

Essig Plumbing & Heating LLC is one of the fastest growing and top rated HVAC service companies in Berks county. Due to rapid growth, we are looking to hire immediately and have great advancement opportunities available. If you are hardworking, honest and take pride in providing excellent customer service we are looking for you!

The role of the Call Center Representative is to book service appointments and do whatever is necessary to promote customer satisfaction.

Benefits

• Paid Time Off!
• Health, Dental, Vision and Life Insurance
• Managers work with your schedule – We are a Family Sensitive workplace and believe in balance
• Opportunity for Advancement! We are a fast growing company that believes in growing our employees and hiring from within first

Qualifications

• Develop a proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Experience with CRM software
• Ability to build trust and demonstrate empathy
• Detailed oriented with strong organizational and communication skills
• Team oriented: teachable; earned respect
• Believes in, promotes, and lives out the company's visions and values

Job Duties

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence; be clear, compelling and personable
• Respond to customer requests, resolving issues and promoting the brand
• Be professional and establish customer rapport
• Participate in training to boost booked calls and practice outbound calling
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information
• Plant the seed for the Essig Service Partner Plan
• Responsible to meet the needs of the 3-Day Call Board