Intake Coordinator

Intake Coordinator

Location: Saint Louis, Missouri

Employment Type: Full Time

Job Summary: Join our team as an Intake Coordinator, where you will play a critical role in managing the client/patient intake and referral process. This position offers the opportunity to make a strong first impression by delivering exceptional customer service while ensuring accurate, timely admissions and efficient coordination of care. If you are detail-oriented, organized, and passionate about supporting client access to services, this role allows you to contribute to a seamless and compliant intake experience across locations.

In this role, you will verify insurance, process referrals, coordinate scheduling, and maintain accurate records while supporting operational efficiency and regulatory compliance.

Key Responsibilities:

• Serve as the first point of contact, welcoming clients/patients and providing excellent customer service
• Process referrals and communicate necessary information to appropriate departments
• Complete intake screenings and admission paperwork accurately and efficiently
• Verify insurance coverage, benefits, and obtain necessary authorizations
• Ensure financial clearance prior to service delivery
• Enter and maintain accurate demographic and clinical information in the electronic health record (EHR)
• Schedule consultations, evaluations, and related services
• Maintain an accurate census using Bed Board or similar systems
• Respond promptly to phone calls, emails, and inquiries
• Address client/patient concerns in a professional and timely manner
• Prepare and maintain client/patient charts and perform general administrative duties
• Promote workflow efficiency through strong organization and prioritization
• Ensure compliance with regulatory standards and organizational policies
• Collaborate with leadership and staff across multiple locations
• Perform other duties as assigned

Education, Experience, and/or Credential Qualifications:

• High School Diploma or equivalent required
• Previous experience in patient intake, scheduling, or medical office administration preferred

Additional Qualifications:

• Basic knowledge of ICD-10 and HCPCS/CPT coding
• Familiarity with therapy or healthcare services preferred
• Strong customer service and interpersonal skills
• Excellent communication and organizational abilities
• Ability to work independently and manage multiple tasks
• Typing speed of at least 40 WPM with high accuracy
• Proficiency in Google Workspace, Microsoft Word, and Excel
• Ability to work effectively with diverse populations

Physical Requirements:

• Ability to exert up to 10 pounds of force occasionally
• Ability to perform repetitive hand, finger, and arm movements for typing and documentation
• Ability to sit for extended periods with occasional walking or standing
• Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Places for People is a Smoke and Tobacco Free Workplace.