Administrative Assistant

Administrative Assistant

Administrative Assistant - Paragon Healthcare

Location: Kyle, TX 844 Kohlers Crossing, Suite 230

Clinic Hours: M-F; 8am 6pm

Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout.

How you will make an impact:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.
• Listens and responds to patient and/or family members concerns.
• Responds to patient questions and complaints, routes issues to appropriate personnel.
• Analyzes daily administrative operations and utilization of resources.

Minimum Qualifications:

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.
• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

Preferred Skills, Capabilities and Experiences:

• Bi-lingual (English/Spanish) preferred not required.
• 1+ Years of medical front office experience preferred.
• Prior authorization experience preferred.
• Inbound call experience preferred.
• Customer service experience in a medical or professional setting preferred.
• Ability to float to area infusion centers for coverage as needed, highly preferred.

Job Level: Non-Management Non-Exempt

Workshift: Job Family: ADM > Office/Admin Support