Performance Load Test Architect

Job Summary:

The Performance Load Test Architect/Lead for the Journi program is responsible for defining and leading the enterprise performance engineering strategy, ensuring scalable and reliable performance across multiple SAP and CRM platforms. This remote role involves developing performance testing standards, capacity planning, and leading load testing efforts, while collaborating with cross-functional teams to ensure system readiness for production deployments. Responsibilities:

• Define and own the overall performance engineering strategy for the Journi program.
• Develop enterprise performance testing standards, governance, methodologies, and best practices.
• Define workload models based on historical metrics and anticipated business growth.
• Establish non-functional requirements (NFRs), service level objectives (SLOs), SLAs, and performance acceptance criteria.
• Lead performance planning for Solution Confirmation, PI Planning, SIT, UAT, Go-Live, and Hypercare phases.
• Review solution architecture to identify scalability risks and performance bottlenecks early in the SDLC.
• Provide technical leadership for capacity planning and infrastructure sizing.
• Lead performance testing across SAP BRIM, SAP Convergent Mediation, SAP S/4HANA, SAP Datasphere, Dynamics CRM, middleware, APIs, batch processing, integrations, web portals, mobile apps, IVR, and chatbot platforms.
• Define enterprise load profiles for concurrent users, transaction volumes, billing cycles, and financial processing.
• Review and approve performance test plans, scripts, workloads, and execution schedules.
• Define and implement enterprise monitoring strategies across application, middleware, database, infrastructure, and cloud platforms.
• Analyze performance metrics and lead root-cause analysis with relevant teams.
• Recommend tuning and optimization for applications, databases, and infrastructure.
• Lead implementation and administration of NeoLoad performance testing platform.
• Establish reusable scripting frameworks and automated performance regression testing.
• Develop performance dashboards and executive reporting.
• Present performance status, risks, and mitigation strategies to executive leadership.
• Document all technical and functional designs, test plans, and lessons learned following organizational standards.
• Adhere to all organizational policies, procedures, and standards.

Required Skills & Certifications:

• Minimum 12 years overall IT experience.
• At least 8 years of enterprise performance engineering and load testing experience.
• Minimum 5 years leading enterprise performance testing initiatives.
• Expert-level experience with NeoLoad performance testing tool.
• Strong expertise with SAP BRIM, SAP S/4HANA, SAP Convergent Mediation, SAP Datasphere, CRM platforms, APIs, middleware, and enterprise integrations.
• Experience designing production workload models using historical production metrics.
• Deep knowledge of capacity planning, performance engineering, scalability architecture, stress/endurance/spike/failover testing, API and middleware performance, batch processing optimization, cloud/hybrid infrastructure performance, and performance monitoring.
• Bachelor s degree in Computer Science, Information Systems, Engineering, or related field.
• Must reside within the Continental United States.
• Must pass ePATCH and National Criminal Background Checks prior to engagement.

Preferred Skills & Certifications:

• NeoLoad certification.
• Cloud certifications such as Azure or AWS.
• Experience with hybrid/remote work environments and virtual collaboration tools.

Special Considerations:

• Remote position with occasional travel required to Middletown, PA for key events including Solution Confirmation, PI Planning, Architecture Workshops, Performance Test Planning, SIT, UAT, Showbacks, Go-Live, and Hypercare.
• Onsite presence required approximately one week per month at Commission locations in Middletown, PA.
• Participation in onsite orientation and equipment pickup mandatory.
• Must adhere to organizational policies including use of cameras during meetings and maintaining professional appearance.
• Compliance with all IT standards and policies is mandatory.
• Post go-live onsite support may require one-to-two week rotations at Middletown, PA location for up to six months.
• Travel expenses for interviews and work follow federal GSA guidelines and may not be reimbursed in some cases.
• All issued equipment must be returned in good condition upon offboarding.
• Overtime requires prior approval.

Scheduling:

• Hybrid remote work schedule with required onsite attendance approximately one week per month.
• Onsite attendance required for key project milestones and support phases.
• Work hours follow standard business hours with eleven recognized holidays observed.
• Overtime only with prior approval and valid justification.