Epic Cadence Specialist

Job Description

Job Description

Join Evara Health—Driven by Purpose, Powered by People. 

At Evara Health, we believe healthcare is about more than treating patients—it’s about transforming lives and strengthening the communities we serve. As a nonprofit community health center with 17 locations and mobile health units across Pinellas County, we provide high-quality, accessible care while creating meaningful opportunities for our employees to make a difference every day. Recognized as a USA TODAY Top Workplace, Evara Health is proud to foster a mission-driven culture where people are valued, collaboration matters, and employees can grow while doing work that has a real impact.

If you’re looking for more than just a job—and want to be part of a team committed to improving lives and serving our community—we invite you to explore a career with Evara Health.

Build a career that goes beyond a job—it changes lives. 

About This Role:

The Epic Cadence Specialist serves as a subject matter expert in EHR-based scheduling, provider templates, capacity management, and patient access here at Evara Health. This position analyzes scheduling performance, identifies access and workflow opportunities, and recommends improvements that support timely patient care, provider utilization, scheduling accuracy, and operational efficiency. The Specialist collaborates with Patient Access, operational leaders, clinical leadership, IT, and support teams to implement, monitor, and standardize scheduling solutions across Evara Health.

What You'll Do: 

• EHR Scheduling & Template Optimization
  • Maintain and optimize provider, department, resource, and appointment scheduling templates, including appointment types, rules, restrictions, and capacity allocation.
  • Identify opportunities to improve template utilization, scheduling efficiency, appointment availability, and standardized scheduling practices across Evara Health.
    
    
• Patient Access & Capacity Management
  • Analyze provider capacity, appointment availability, utilization, and access trends, including First Available and Third Next Available measures.
  • Identify barriers to timely care and recommend improvements to appointment capacity, new and established patient access, same-day, urgent, and specialty scheduling.

• EHR Workflow & Change Management
  • Serve as a subject matter expert for EHR scheduling workflows and functionality, translating operational needs into clear requirements and enhancement requests.
  • Partner with EHR analysts and IT to design, test, implement, and validate scheduling changes while monitoring outcomes and patient-access impacts.

• Analytics, Reporting & Performance Improvement
  • Develop and analyze reports, dashboards, and performance measures related to scheduling, provider utilization, appointment completion, template accuracy, and unused capacity.
  • Identify trends and variances, evaluate the effectiveness of scheduling changes, and communicate recommendations to operational stakeholders and leadership.

• Standardization, Process Improvement & Collaboration
  • Support scheduling policies, procedures, workflows, training materials, and continuous improvement initiatives while reducing unnecessary variation and manual workarounds.
  • Collaborate with Patient Access, Contact Center, clinic operations, clinical teams, IT, and EHR support teams while maintaining compliance with Evara Health, HIPAA, state, federal, and accreditation requirements.

Education and Experience:

• Bachelor's degree in Healthcare Administration, Business Administration, Health Information Management, Information Systems, or related field required. 
• Master's degree preferred. 
• Minimum of 5 years of healthcare operations, patient access, scheduling, healthcare information systems, or related experience. 
• Minimum of 3 years of experience working with EHR-based scheduling systems, scheduling templates, or related functionality. .

Why You'll Love Working Here: 

• Meaningful Impact: From children to adults, our teams help meet the healthcare needs of communities across Pinellas County, impacting more than 75,000 lives each year. No matter your role, your work contributes to expanding access to care and improving the health of the communities that need us most.
• Career Growth: Whether you’re building your career from an entry-level role through our Pathways training programs or preparing to grow into leadership through the Healthcare Management Academy, we offer development programs designed to support your career journey and help you grow at Evara Health.
• Culture: Join a USA TODAY Top Workplace where people are at the heart of what we do. From theme days and team celebrations to organization-wide events, recognition, and opportunities to share your voice, we work hard to create a culture where you can have fun, feel connected, and know your contributions as a healthcare professional are valued.

Culture & Benefits: 

At Evara Health, our mission-driven work starts with our people. We know that delivering exceptional care to our communities is only possible when our employees feel valued, supported, and connected to the work they do. That commitment comes to life through an employee experience designed to build connection, recognize contributions, and make Evara Health a great place to work—from employee picnics and appreciation events to monthly theme days, celebrations, and opportunities to come together as a team. We build on that culture with competitive compensation and benefits that recognize the important work our employees do while supporting their personal well-being, professional growth, and long-term success.

• Generous Paid Time Off: Enjoy 20 days of paid time off each year, with the option to cash out eligible unused PTO.
• Paid Holidays & Birthday : Enjoy 10 paid holidays each year, plus an additional paid day off to celebrate your birthday.
• Comprehensive Health Benefits : Access medical, dental, and vision coverage designed to support you and your family, plus free healthcare services at Evara Health for eligible employees and dependents. Additional benefits and wellness resources are also available to support your overall health and well-being.
• Retirement Planning:  Build toward your future with employer contributions of up to 4% of your salary, along with guidance and resources to help you plan for retirement.
• Professional Development & Education : Eligible employees can receive up to $1,500 p