Senior Project Manager-Software Implementation

Role Description

The Project Manager is responsible for overseeing the planning, execution, and successful delivery of multi-year, multi-million dollar, enterprise level software implementation projects. The Project Manager works closely with cross-functional teams, including product managers, business analysts, software developers, quality assurance professionals, and other stakeholders to ensure projects are delivered on time, within budget, and meet the highest quality standards.

• Plans, develops, implements, and manages a project team through complete task definition and work requirement identification and assignment.
• Develops a detailed project plan to monitor and track progress, ensuring adherence to timeline, budget and quality standards.
• Manages changes to the project scope, project schedule, and project costs using appropriate verification techniques.
• Builds, develops, and maintains collaborative working relationships.
• Implements and verifies compliance of change management procedures and expediting client approved Change Orders in response to changes to baseline schedules and budgets.
• Registers proposed changes, the accurate costing and scheduling of changes, updating current schedules and budgets for approved changes.
• Leads planning and/or implementation of projects; participates in the design and/or testing phases.
• Facilitates the definition of project missions, goals, tasks, and resource requirements; resolves or assists in the resolution of conflicts within and between projects or functional areas.
• Responsible for assembling the project staff; for their technical or functional development, performance, and/or termination during the project or projects.
• Monitors, tracks, and reports on progress of project resources.
• Manages project budget and resource allocation.
• Assigns tasks and identifies issues for resolution to ensure optimal team effectiveness.
• Facilitates the definition of service levels and customer requirements; interacts regularly with existing or potential clients to determine their needs and to develop plans for improving delivery.
• Advocates on behalf of clients and represents clients' needs as appropriate to senior management.
• Works cross-functionally to solve problems and implement changes.
• Follows a defined, agreed upon project management methodology.
• Presents oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Performs risk management to minimize project risks and maintain risk registers for all projects.

Qualifications

• Bachelor's degree in computer science, engineering, or another related field (Required).
• Four 5+ years of project management experience.
• PMP Preferred.
• Excellent written and verbal communication and time management skills.

Requirements

• Demonstrable experience in Justice, Public Safety or Public Sector.
• Must be able to manage projects with multi-million dollar budgets.
• Must be able to work in the Eastern time zone.
• Thorough understanding of project management stages, techniques and tools:
• Initiation
• Discovery: definition/scope/requirements
• Execute & Control: Configuration / Development, Scope Management, Workplans, Resources, Deliverables
• Validation: QA, UAT, Training, Transition planning, etc.
• Deployment: Go-Live
• Support: Hypercare and ongoing support/maintenance
• Experience in establishing and maintaining strong client and stakeholder relationships; provides realistic expectations; establishes specific customer satisfaction standards and actively monitors client satisfaction.
• Outstanding grasp of information technology concepts and processes.
• In-depth understanding of prevailing project management methods.
• Excellent client-facing and internal communication skills.
• Excellent time management skills.
• Familiarity with tools and metrics needed to evaluate project performance; ideally proficient in Azure DevOps.
• Solid organizational skills.
• Refined attention to detail.
• Strong proficiency in Microsoft Office.
• Proven ability to manage deadlines and budgetary limitations.
• Ability to work calmly under pressure, multitask and prioritize.

Environmental and/or Physical Factors

• The work environment and dress code tend to be informal, unless attending a career fair or in a face-to-face setting.
• Long periods in front of a computer terminal.
• Regularly required to sit, use hands, talk, and hear; occasionally required to walk and reach.