Senior Project Manager (UCaaS / CCaaS - Zoom & RingCentral)

Role Description

UniTriTeam is seeking a highly skilled and results-driven Senior Project Manager to lead end-to-end UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service) implementation projects. This role will focus primarily on Zoom and RingCentral platforms, supporting enterprise customers through complex cloud communications deployments.

• Lead end-to-end implementation of UCaaS and CCaaS solutions, primarily across Zoom and RingCentral platforms.
• Develop detailed project plans, timelines, milestones, and delivery frameworks.
• Coordinate technical deployment, configuration, testing, and go-live activities.
• Collaborate with engineers, vendors, and customer IT teams to ensure smooth execution.
• Act as the primary point of contact for customers throughout the project lifecycle.
• Conduct kickoff sessions, weekly status meetings, and post-implementation reviews.
• Translate technical requirements into clear project deliverables and expectations.
• Proactively manage risks, issues, and escalations to maintain customer satisfaction.
• Optimize resource allocation across engineering and deployment teams.
• Identify project risks early and implement mitigation strategies.
• Ensure adherence to documentation standards and project governance requirements.
• Maintain accurate project tracking using tools such as SharePoint and CRM systems.
• Produce regular status reports, performance updates, and delivery metrics.
• Support continuous improvement of implementation processes and workflows.
• Participate in on-call or after-hours support rotations as required.

Qualifications

• 3+ years of experience in project management within UCaaS, CCaaS, VoIP, or cloud communications environments.
• Strong hands-on experience with Zoom and/or RingCentral implementations.
• Solid understanding of VoIP technologies, SIP trunking, and cloud telephony systems.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM systems (Microsoft Dynamics preferred).
• Strong organizational skills with the ability to manage multiple concurrent projects.
• Excellent communication, stakeholder management, and leadership abilities.
• Strong problem-solving skills with the ability to handle escalations independently.

Requirements

• Project Management certification (PMP, CAPM, Six Sigma) preferred.
• Certifications in Zoom (Zoom Administrator, Zoom Phone) or RingCentral (MVP, CX) highly desirable.
• Experience with SharePoint and enterprise reporting tools.
• Familiarity with enterprise deployment environments and global rollouts.
• Ability to work in fast-paced, high-volume delivery environments.

Education

• Associate degree or equivalent technical qualification required; Bachelor’s degree preferred.
• Equivalent hands-on experience in UCaaS / CCaaS implementations will be considered.

Benefits

• Exposure to leading-edge UCaaS and CCaaS technologies.
• Opportunities for professional growth and certification support.
• A collaborative and supportive global team environment.
• The chance to lead high-impact enterprise implementations.