Service BDC Agent

Service BDC Agent – Full Time

Starting Pay: $17.50 per hour | Monday–Friday, 8:00 AM–5:00 PM

Join a Winning Team in Our Service BDC! We are looking for a motivated, friendly, and dependable Service BDC Agent to join our growing team. If you enjoy speaking with people, providing excellent customer service, and working in a fast-paced team environment, this could be a great opportunity for you.

Our Service BDC is an important part of our dealership and plays a key role in keeping our customers connected with our Service Department. We are committed to developing our employees and promoting from within whenever possible.

What You'll Do:

• Answer incoming dealership and service department phone calls
• Professionally transfer calls to the appropriate department or employee
• Take accurate messages and ensure they are communicated promptly
• Make outgoing calls to customers regarding their vehicle service needs
• Contact customers to schedule service appointments
• Follow up with customers and help generate additional service business
• Assist customers with questions and provide a positive first impression of our dealership
• Document customer interactions accurately in our systems
• Work closely with Service Advisors, Managers, and the Service Department
• Maintain a professional, friendly, and helpful attitude on every call

What We're Looking For:

• Excellent communication and customer service skills
• Friendly, positive, and professional personality
• Comfortable speaking on the phone throughout the day
• Strong attention to detail
• Reliable and punctual
• Ability to multitask in a fast-paced environment
• Strong work ethic and willingness to learn
• Previous BDC, call center, automotive, or customer service experience is a plus, but we are willing to train the right person

Schedule:

Monday – Friday

8:00 AM – 5:00 PM

1-hour lunch

Compensation & Benefits:

• Starting pay: $17.50 per hour
• Full-time position
• Medical insurance
• Dental insurance
• 401(k)
• Benefits begin after 90 days
• Opportunities for advancement
• Promote-from-within culture
• Training and support
• Great team environment

Why Join Us?

We believe our people are the foundation of our success. We are looking for someone who wants more than just a job — someone who wants the opportunity to learn, grow, take on additional responsibility and build a career with a winning team.

Our Service BDC is growing, and the right person will have the opportunity to make a real impact on our customer experience and the success of our Service Department.

If you are dependable, outgoing, customer-focused, and ready to be part of a team that takes pride in what we do, we want to hear from you!