Case Manager - Victim Services

Job Description

Job Description

Position Summary

Provides specialized case management services to survivors of human trafficking and sexual violence utilizing a trauma-informed, empowerment model. Ensures that clients receive timely access to services to address a variety of needs to assist in the healing process and reduce barriers to services. Provides specialized services to youth survivors of sex trafficking and their non-offending caregivers. 

Job Description

Required Education, Experience and Qualifications

• Bachelor’s degree in social work and LSW required
• Victim advocacy training and/or experience preferred
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations).

Role and Responsibilities

• Maintains an individual caseload to assist clients whose lives have been disrupted by sexual violence and human trafficking
• Utilizes a trauma-informed, strengths-based approach to identify needs, create a service goal plan to address needs, promote self-sufficiency, and facilitate stability
• Provides emotional support, crisis intervention, and advocacy when needed
• Refers and connects survivors and their families to appropriate services within the agency or other community agencies such as legal services, counseling, safe housing, and other resources to address basic needs
• Coordinates with other H&H team members for service coordination
• Monitors client’s progress and engagement in services through creation and evaluation of individual service plans
• Maintains client records through case notes, attendance, and recording of events and progress
• May travel to and coordinate with other organizations throughout the community
• Represents the mission and philosophy of H&H at all times
• Maintains confidentiality of information learned through one’s employment at H&H.
• Maintain anonymous/confidential record-keeping for all survivors and co-survivor contacts

• Work closely with allied professionals and all victim advocacy agencies to ensure collaboration and cross training

• Adheres to Service Excellence standards at all times
• Represent Hope & Healing in community activities, coalitions and taskforce groups as assigned by supervisor
• Complies with agency and program policies and procedures, federal and state requirements, CARF standards and educational/ certification/ registry requirements
• Assist direct service team with evaluation of services
• Job duties, responsibilities, and activities may change or be assigned at any time

• Performs other duties as assigned. 

Supervisory Responsibilities

No supervisory responsibilities for this position.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Physical demands : While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 10 pounds.
• Work environment : This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• 40 hours per week; variance depending on client needs and job responsibilities; some flexibility
• Some nights and weekends
• This position requires travel within the community

Additional Qualifications

• Ability to remain calm, empathetic, non-judgmental and compassionate in crisis situations 
• Ability to establish and maintain professional boundaries
• Excellent interpersonal and communication skills, particularly with diverse populations

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

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