Customer Service Representative I

Customer Service Representative I Position: Customer Service Representative I Duration: 3 Months Location: Lancaster, NY 14086 Work Type: Temporary Assignment Job Type: Onsite Shift Timings: Mon-Fri (8:00AM 4:30PM) Job Responsibilities: Order Management Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services. Customer Communication Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status. RMA & Warranty Coordination Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions. Issue Resolution Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams. Qualifications: Preferably an Associates degree in Business Administration or management Excellent written and verbal communication skillsprofessional, concise, and customer-focused. Strong problem-solving skills and comfort working with cross-functional teams. Ability to manage multiple priorities in a fast-paced environment. TekWissen Group is an equal opportunity employer supporting workforce diversity.