Program Technician II

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

Join the TEA Team and be a part of an innovation and collaborative team of highly motivated call center staff with a passion for excellent customer service. This position provides an opportunity to work in an environment of friendly, creative, and enthusiastic people invested in professional and developmental opportunities. This position is in a beautiful Rancho Cordova business park with convenient transportation options and free parking.


Program Technician:
Under the direct supervision of the Tax Administrator I, the Program Technician provides general assistance to customers who contact the call center for assistance either through phone calls or correspondence. Advisory topics include the employment tax portions of the California Unemployment Insurance Code; employer registration and account status changes, reporting requirements and procedures; explanations of Department correspondence, forms and brochures; explanations of reserve account questions; and assistance with questions about employment tax rates. Assists employers and their agents in learning how to compute taxes and prepare various reporting forms. Correspondence involves determining if various forms are delinquent and making appropriate adjustments to accounts.


Program Technician II:
The Program Technician II position includes all of the duties stated above in addition to assisting employers in reconciling Disability Insurance Elective Coverage accounts and handling mail.


This position is headquartered in Rancho Cordova and applicants may be eligible for hybrid-telework, per the State and Department's current telework guidelines. California Government Code Section 14200 requires employees to reside within California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click her e to visit the California Department of Human Resources (CalHR) w ebsite.


You will find additional information about the job in the Duty Statement .

Working Conditions


Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

Free Parking. Located in Rancho Cordova.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II
• PROGRAM TECHNICIAN

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-522740


Position #(s):
280-785-9928-976

Working Title:
Program Technician II


Classification:
PROGRAM TECHNICIAN II $3,833.00 - $4,804.00
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


Shall Consider:
PROGRAM TECHNICIAN
$3,316.00 - $4,456.00 A


# of Positions:
3


Work Location:
Sacramento County


Telework:
Hybrid


Job Type:
Permanent, Full Time


Work Shift:
9AM-5:30PM


Work Week:
Monday - Friday


Department Information The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website:


Special Requirements
Please provide a Cover Letter that describes your experience as it pertains to clerical duties, including, but not limited to: dealing with the public, document preparation and review, composition of correspondence, maintaining confidentiality, and meeting deadlines. Please provide specific examples and explain your responses thoroughly.

It is strongly encouraged to apply through your CalCareer Account at .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
  
• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
  
• Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
  
• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
  

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link for more information and to take the exam: Program Technician Bulletin / Program Technician II Bulletin


For more information about the State hiring process, click here . To watch tutorials on how to apply for a State job, click here .

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 7/5/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Employment Development Department
Mail In Address
Attn: Job Control #522740
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento , CA 94280-0001


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Employment Development Department
Drop Off Address
Attn: Job Control #522740
EDD/Human Resource Services Division
1416 9th Street, 1st floor lobby
Sacramento , CA 95814


08:00 AM - 04:30 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -
  A Cover Letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Exceptional Communication Skills: The ability to effectively explain complex tax laws and resolutions to customers.
• Flexibility: The ability to work in a fast-paced environment and adapt to change quickly.
• Problem Solving Skills: The ability to research, review, and analyze details to determine the logical and correct resolution.
• Clerical Skills: The ability to multitask, meet deadlines, and process work efficiently and effectively.

Benefits Benefit information can be found on the CalHR website, , and the CalPERS website, .

Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Sarah Bendixen
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Background Investigation Requirement


The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.

The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).

The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."

ADDITIONAL DEPARTMENT INFORMATION


The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey

Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.